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    Member
    Posts: 4
    Registered: ‎10-23-2012

    License problem. Could not Activate

    203 Views, 6 Replies
    10-23-2012 06:46 PM

    During the activation process, there are error appear.


    "Your online activation request has returned an error (0) which is not allowing your request to be processed using our automated systems."

     

     

    Please use plain text.
    Customer Service
    joane.bonghanoy
    Posts: 409
    Registered: ‎06-06-2011

    Re: License problem. Could not Activate

    10-23-2012 07:41 PM in reply to: louistang

    Hi louistang,

     

    Please send me a Private Message (click on my joane.bonghanoy profile name and then “Send this user a private message”) with your Serial Number so I can further check on it.

     

    Please also include the Request Code so I can manually generate the Activation Code.



    Joane Bonghanoy
    AutodeskHelp | Customer Care Representative
    TW | PI | YT | BLOG
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    Customer Service
    joane.bonghanoy
    Posts: 409
    Registered: ‎06-06-2011

    Re: License problem. Could not Activate

    10-23-2012 10:53 PM in reply to: louistang

    H louistang,

     

    I noticed that the Serial Number you sent is still the 2011 version however this has already been Upgraded to the 2013 version.

     

    Would you rather still continue using the 2011 version instead of the 2013 version?



    Joane Bonghanoy
    AutodeskHelp | Customer Care Representative
    TW | PI | YT | BLOG
    Please use plain text.
    Member
    Posts: 4
    Registered: ‎10-23-2012

    Re: License problem. Could not Activate

    10-24-2012 06:46 PM in reply to: joane.bonghanoy

    I have try to install the autocad 2013, but the serial number or product key don't match.

     

     

    Screen Shot 2012-10-25 at 9.41.43 AM.png

     

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    Member
    Posts: 4
    Registered: ‎10-23-2012

    Re: License problem. Could not Activate

    10-24-2012 06:49 PM in reply to: joane.bonghanoy

    The License we buy which is 2011 ver.

    So, i can't use 2013 ver, right?

     

    I

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    Customer Service
    joane.bonghanoy
    Posts: 409
    Registered: ‎06-06-2011

    Re: License problem. Could not Activate

    10-24-2012 07:13 PM in reply to: louistang

    Hi louistang,

     

    If you choose to use the 2013 version, you can definitely use it, in fact we encourage you to use the 2013 version as it is the current and newest version.

     

    I will Private Message you the download link for the 2013 version as well as the Serial Number and Product Key.



    Joane Bonghanoy
    AutodeskHelp | Customer Care Representative
    TW | PI | YT | BLOG
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    Member
    Posts: 4
    Registered: ‎10-23-2012

    Re: License problem. Could not Activate

    10-24-2012 07:17 PM in reply to: joane.bonghanoy

    OK.

     

    Thank you.

    Please use plain text.