we have had a new server put in at work and two new computers. our revit licence is a stand alone licence for 5 seats.
we installed revit on one of the new computers with no problems when we installed on the second and tried to activate the product we got this message-
''a license error has occued contact you technical support rep...
error code 110''
we have tried a clean uninstall renaming th ADLM folder as searches on other fedds has told me the prodlem could be with missing info in the ASR folder. but this has not worked
pasted below is the REVIT2013ENUadlm file containing infomation on the errors
1552 2013/02/11 09:53:54 Reason=Fatal error
1552 2013/02/11 09:53:54 ComputerName=DTEMMA8
1552 2013/02/11 09:53:54 OS=6.1.7601.Service Pack 1
1552 2013/02/11 09:53:54 File=AdlmIntLicenseMgr.cpp,Line=447
1552 2013/02/11 09:53:54 VendorID=6 [ADLMPIT]
1552 2013/02/11 09:53:54 VendorError=12 [The root information in Product Information Table XML file is missing]
1552 2013/02/11 09:53:54 Reason=Fatal error
1552 2013/02/11 09:53:54 ComputerName=DTEMMA8
1552 2013/02/11 09:53:54 OS=6.1.7601.Service Pack 1
1552 2013/02/11 09:53:54 File=AdlmIntLicenseMgr.cpp,Line=448
1552 2013/02/11 09:53:54 AdlmIntError=25 [The product key was not found]
1552 2013/02/11 09:54:17 Reason=Fatal error
1552 2013/02/11 09:54:17 ComputerName=DTEMMA8
1552 2013/02/11 09:54:17 OS=6.1.7601.Service Pack 1
1552 2013/02/11 09:54:17 File=AdlmIntLicenseMgr.cpp,Line=447
1552 2013/02/11 09:54:17 VendorID=6 [ADLMPIT]
1552 2013/02/11 09:54:17 VendorError=12 [The root information in Product Information Table XML file is missing]
1552 2013/02/11 09:54:17 Reason=Fatal error
1552 2013/02/11 09:54:17 ComputerName=DTEMMA8
1552 2013/02/11 09:54:17 OS=6.1.7601.Service Pack 1
1552 2013/02/11 09:54:17 File=AdlmIntLicenseMgr.cpp,Line=448
1552 2013/02/11 09:54:17 AdlmIntError=25 [The product key was not found]
4840 2013/02/11 09:54:40 Reason=Fatal error
4840 2013/02/11 09:54:40 ComputerName=DTEMMA8
4840 2013/02/11 09:54:40 OS=6.1.7601.Service Pack 1
4840 2013/02/11 09:54:40 File=AdlmFlxActTransaction.cpp,Line=298
4840 2013/02/11 09:54:40 AdlmActError=110 [Error creating a request]
4840 2013/02/11 09:54:40 VendorID=5 [FLXACT]
4840 2013/02/11 09:54:40 VendorError=50030.41065.12 [Failed to load trusted storage or specified ASR. Recovery: none]
4840 2013/02/11 09:54:40 FLXACT=v11.10.0.0 build 95001 x64_n6
1552 2013/02/11 09:54:41 Reason=Fatal error
1552 2013/02/11 09:54:41 ComputerName=DTEMMA8
1552 2013/02/11 09:54:41 OS=6.1.7601.Service Pack 1
1552 2013/02/11 09:54:41 File=AdlmIntSATSLicense.cpp,Line=467
1552 2013/02/11 09:54:41 VendorID=2 [ADLMACT]
1552 2013/02/11 09:54:41 VendorError=110 [Error creating a request]
