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License component stopped working

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sam_10125
601 Views, 1 Reply

License component stopped working

I've recently got a student license for 3ds Max, but cannot use it. When I start the program the license component starts and stops working without showing any screen. If I disconnect from the internet and do the same, a windows showing that I need to activate my license is shown, but if I click on next (wether connected or not to the net) it just crashes the program.
The 3ds executable still runs in the background but remains frozen in Initializing...

Is there any way I can solve this?


Note: I might have installed the software while using Japanese unicode in the system settings. I've tried to open the program in both Japanese and Spanish (which is my default setting) without any changes.

Note2: I've reinstalled the software to check if there was an installation error, but doesn't seem like it.

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DAMcCulley
in reply to: sam_10125

my license stopped working and it has only been 1 week can you fix it?

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