Installation & Licensing

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Customer Service
joane.bonghanoy
Posts: 666
Registered: ‎06-06-2011
Message 21 of 49 (1,094 Views)

Re: License Transfer Utility - Export Request Failed

04-14-2013 08:24 PM in reply to: ckteo12

Hi ckteo12,

  

Please Private Message me (click on my joane.bonghanoy profile name, and then "Send this user a Private Message") your Serial Number and Request Code.

 



Joane Bonghanoy
Member
ckteo12
Posts: 5
Registered: ‎11-05-2012
Message 22 of 49 (1,073 Views)

Re: License Transfer Utility - Export Request Failed

04-16-2013 02:04 AM in reply to: joane.bonghanoy
Hi Joane,



Did you received my reply on the serial number and request code sent
yesterday? As I have not receive any reply from you, I am uncertain if
you have received the information I sent via private message to you. For
your advise please. Thanks.



Regards,



Cher Kian



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Community Manager
camilo.lemos
Posts: 901
Registered: ‎09-28-2011
Message 23 of 49 (1,067 Views)

Re: License Transfer Utility - Export Request Failed

04-16-2013 02:29 AM in reply to: ckteo12

hi ckteo12,

 

Joane is not in the office at the moment. If you would like to speed up the process, please forward the mentioned Private Message to me (click on my screenname camilo.lemos and then on Send Private Message).

 

Thank you,

 



Camilo Lemos
Member
ckteo12
Posts: 5
Registered: ‎11-05-2012
Message 24 of 49 (1,062 Views)

Re: License Transfer Utility - Export Request Failed

04-16-2013 02:52 AM in reply to: camilo.lemos

Thanks Camilo, 

 

I have sent you the info to your private message. Thanks.

 

Regards, 

Cher Kian

Community Manager
camilo.lemos
Posts: 901
Registered: ‎09-28-2011
Message 25 of 49 (1,059 Views)

Re: License Transfer Utility - Export Request Failed

04-16-2013 03:37 AM in reply to: ckteo12

Hi Cher Kian,

 

Just replied to your private message,

 

Let me know if you need any more help:smileyhappy:

 

Regards, 

 



Camilo Lemos
Member
ckteo12
Posts: 5
Registered: ‎11-05-2012
Message 26 of 49 (1,049 Views)

Re: License Transfer Utility - Export Request Failed

04-16-2013 09:59 PM in reply to: camilo.lemos

Thanks Camilo.

 

I have sucessfully activated the software. Thanks. 

 

Regards, 

 

Cher Kian

New Member
mika.tiilikka
Posts: 1
Registered: ‎05-06-2013
Message 27 of 49 (986 Views)

Re: License Transfer Utility - Export Request Failed

05-06-2013 05:27 AM in reply to: ckteo12

I have same problem with one computer and it gives error number 1 when trying to export both licenses.

 

Problem is with Autodesk 3ds Max 2012 and AutoCAD Revit Architecture Suite 2010

 

Can I have manual deactivation also? Can I sent my license information with private message?

Community Manager
camilo.lemos
Posts: 901
Registered: ‎09-28-2011
Message 28 of 49 (983 Views)

Re: License Transfer Utility - Export Request Failed

05-06-2013 06:04 AM in reply to: mika.tiilikka

Hi mika.tiilikka and welcome to the forums,

 

Please, send me your serial numbers via Private Message (click on my camilo.lemos profile name and then on Send This User a Private Message) and I'll have a look at why this is happening.

 

Best regards,



Camilo Lemos
New Member
junxianpoon
Posts: 2
Registered: ‎10-26-2013
Message 29 of 49 (636 Views)

Re: License Transfer Utility - Export Request Failed

10-27-2013 12:10 AM in reply to: joane.bonghanoy

Hi, I've the similar problem. It said activation limit reached when I try to install my REVIT 2014 student edition on a new computer. I've uninstalled the old one already, but it still don't let me activate the program. Can you help me with that?

Customer Service
mike.beale
Posts: 6
Registered: ‎08-13-2012
Message 30 of 49 (485 Views)

Re: License Transfer Utility - Export Request Failed

11-06-2013 02:07 PM in reply to: junxianpoon

Hi Junxian!

 

Are you still having issues activating your student software?

 

Just to explain a little, student software is only allowed one activation and any subsequent activation will produce an activation limit has been reached message. We do understand though that situations occur where reactivation is necessary such as installing it on a new computer due to the old computer having hardware issues or just wanting to upgrade.

 

In order to reactivate please, contact our license assistance team and provide your request code, who will then be able to generate an activation code.

 

Thank you for contributing to our online community!



Mike Beale

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