Installation & Licensing

Installation & Licensing

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Customer Service
joane.bonghanoy
Posts: 685
Registered: ‎06-06-2011
Message 11 of 50 (2,264 Views)

Re: License Transfer Utility - Export Request Failed

09-20-2012 01:02 AM in reply to: g9000z

Hi g9000z,

 

Please Private Message me (click on my joane.bonghanoy profile name, and then "Send this user a Private Message") your serial number and Request Code.

 

I will manually generate the Activation Code for you.



Joane Bonghanoy
Member
ckteo12
Posts: 5
Registered: ‎11-05-2012
Message 12 of 50 (2,183 Views)

Re: License Transfer Utility - Export Request Failed

11-05-2012 08:15 PM in reply to: joane.bonghanoy

Hi I believe I am having the same problem with the LTU. Can anyone help please? Appreciate it. 

Alumni
arlinpega.bibat
Posts: 429
Registered: ‎06-14-2011
Message 13 of 50 (2,179 Views)

Re: License Transfer Utility - Export Request Failed

11-05-2012 08:55 PM in reply to: ckteo12

Hi ckteo12:

 

Have you encountered any specific error? You can send me your serial number and request code via private message  (click on my arlinpega.bibat profile name and then “Send this user a private message”) and I will you in manually activating your license. 

 

Alternatively, you can contact our Registration and Activation Team for assistance. Please make sure to provide the following information:

 

Serial Number:

Product Name:

Product Version:

Request Code:

 

For steps on to retrieve your request code, please click here.

 

Best Regards,

 



Arlin Bibat
New Member
PaulHEMS
Posts: 1
Registered: ‎01-11-2013
Message 14 of 50 (2,062 Views)

Re: License Transfer Utility - Export Request Failed

01-14-2013 01:32 AM in reply to: joane.bonghanoy

Hi, I am also having the same problem when trying to transfer my license from the old computer to the new one. it just keeps saying " Export license failed"
Would really appreciate any help asap.
Many thanks.

Member
jimmythehog
Posts: 4
Registered: ‎07-25-2011
Message 15 of 50 (2,007 Views)

Re: License Transfer Utility - Export Request Failed

01-20-2013 12:44 PM in reply to: kim_mya

Hi,

 

Im having the same problem - I have PDS Ultimate 2012 installed and running on an old computer and am trying to install it on a new computer. Tried the LTU and get the "export request failed" - ser no not valid. The PDS is installed on the new computer with the same ser no. and product key which it accepted. Now trying to export/import the license.

 

Any help apreciated.

 

Thanks

 

Jim

Active Member
Tekniplaz
Posts: 9
Registered: ‎08-25-2012
Message 16 of 50 (1,878 Views)

Re: License Transfer Utility - Export Request Failed

03-02-2013 01:07 AM in reply to: jimmythehog

Also have this problem here,

New laptop arrived and I need to transfer license ASAP. Can anyone help?

 

 

New Member
x422man
Posts: 1
Registered: ‎12-19-2010
Message 17 of 50 (1,861 Views)

Re: License Transfer Utility - Export Request Failed

03-03-2013 03:17 AM in reply to: kim_mya

I'm also having this problem with inventor lt. exported my licence to my laptop for weekend work away,no problems, and now i have returned i cannot export the licence from the laptop to transfer it back to desktop.

Community Manager
philip.s
Posts: 2,440
Registered: ‎09-27-2011
Message 18 of 50 (1,844 Views)

Re: License Transfer Utility - Export Request Failed

03-03-2013 03:52 PM in reply to: x422man

Hello everyone!

 

More often than not, LTU issues are caused by an invalid serial number / trying to import or export with a license that has already been upgraded, typically by subscription contract that has since expired.

Please either contact our License Assistance Team and ask them check the status of your serial number or send me a Private Message (click on my philip.s profile name and then "Send this user a private message") with the relevant info.

 

If your license is still valid, your best bet for a workaround would be to simply uninstall on the old machine and reinstall on the new one, again, contacting our License Assistance Team if activation assistance is needed.



Philip Schmelzer
Active Member
Tekniplaz
Posts: 9
Registered: ‎08-25-2012
Message 19 of 50 (1,833 Views)

Re: License Transfer Utility - Export Request Failed

03-03-2013 10:34 PM in reply to: joane.bonghanoy

Thanks,

This seat was puchased late December 2012.

Also i have uninstalled it from the old laptop and re-installed it but alas it wont activate and is now running under trial.

 

I will PM you now and hopefully get this resolved.

 

Regards

Tony

 

 

Member
ckteo12
Posts: 5
Registered: ‎11-05-2012
Message 20 of 50 (1,618 Views)

Re: License Transfer Utility - Export Request Failed

04-14-2013 07:41 PM in reply to: Tekniplaz

Hi, I need to migrate our AutoCad software to a new PC from the exisiting laptop. May I request for assistance to use a manual activation code please? Thanks. 

 

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