Installation & Licensing

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danlloydwood
Posts: 1
Registered: ‎05-16-2011
Message 1 of 2 (1,117 Views)

License Manager Utility crashes when trying to activate.

1117 Views, 1 Replies
05-16-2011 05:11 AM

Hello,

 

I am trying to activate 3ds Max 2011 but everytime I enter the activation code and click next the License Utility Manger (LMU.exe) crashes. This happens without fail every time.

 

I have fully uninstalled everything to do with Autodesk from the system (WinXP Pro x64 SP2), cleaned the Autodesk keys from the registry and cleared off everything hiding in the Documents and Settings folders but this has not had any effect.

 

I'm out of ideas now short of reinstalling the whole system to see if that solves the problem.

 

Any ideas?

 

Dan

Product Support
hashim.mundol
Posts: 1,459
Registered: ‎05-21-2010
Message 2 of 2 (1,094 Views)

Re: License Manager Utility crashes when trying to activate.

05-18-2011 06:25 AM in reply to: danlloydwood

Try it in diagnostics mode; if you get same error please post the c:\documents and settings\username\application data\autodesk\adlm\*adlm*.log files

 

 

http://usa.autodesk.com/getdoc/id=TS1054234

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Hashim Mundol
Autodesk Product Support
Autodesk, Inc.

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