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    Contributor
    sikiricd
    Posts: 12
    Registered: ‎10-24-2011

    License Expired?

    306 Views, 9 Replies
    10-24-2011 02:33 PM

    Hi, I recently downloaded Inventor Professional 2012 on my laptop.  I did everything correctly and I typed in the Service Key and the Product Number, and it downloaded successfully.  As I clicked on the icon on the desktop, it said that there was no license and that it had expired?!?  Could you please reset this for me?  I am a student and my teacher sent me the link and gave me permission to download Inventor Professional 2012.  I don't know what the problem here is, but could you guys please resolve this? Thank you for your time!

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    Community Manager
    philip.s
    Posts: 1,443
    Registered: ‎09-27-2011

    Re: License Expired?

    10-24-2011 03:33 PM in reply to: sikiricd

    Due to sensitive information (serial number) needed to further troubleshoot, we will need to take this discussion offline. You should be receiving a private message shortly.



    Philip Schmelzer
    AutodeskHelp | Community Manager
    TW | PI | YT | BLOG
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    Community Manager
    philip.s
    Posts: 1,443
    Registered: ‎09-27-2011

    Re: License Expired?

    10-25-2011 02:54 PM in reply to: philip.s

    The serial number provided has not yet been registered or activated. Consequently your software will still be running in an expired trial mode, explaining the lack of access.

     

    You should see an "Activate Now" button upon loading the program. Please select this option and complete the online registration and activation process accordingly.

     

    If the "Activate Now" option is unavailable, please un-install / re-install the software and try again.

     

    Please let me know if this works and or provide additional error information (screen shots) if the problem persists.



    Philip Schmelzer
    AutodeskHelp | Community Manager
    TW | PI | YT | BLOG
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    Contributor
    sikiricd
    Posts: 12
    Registered: ‎10-24-2011

    Re: License Expired?

    10-27-2011 02:06 PM in reply to: philip.s

    Hi,

    I've tried downloading it, but every time I do it says Autodesk Inventor may have been moved or deleted?!? Please HELP!

     

    Thanks!

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    Community Manager
    philip.s
    Posts: 1,443
    Registered: ‎09-27-2011

    Re: License Expired?

    10-27-2011 04:05 PM in reply to: sikiricd

    Are you trying to download the software from the link that your teacher provided? If so I'm guessing that it has timed out and no longer active.

     

    Please login to the Education Community or register if you haven't already (http://students.autodesk.com/) and download accordingly.



    Philip Schmelzer
    AutodeskHelp | Community Manager
    TW | PI | YT | BLOG
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    Contributor
    sikiricd
    Posts: 12
    Registered: ‎10-24-2011

    Re: License Expired?

    10-27-2011 05:22 PM in reply to: sikiricd

    Yes, I've registered and I went on my teacher's link and I've already tried multiple times from that link you provided.  It still didn't work after 6 downloads, and I'm running out of options. 

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    Customer Service
    arlinpega.bibat
    Posts: 390
    Registered: ‎06-14-2011

    Re: License Expired?

    10-27-2011 06:19 PM in reply to: sikiricd

    Hi:

     

    Could you please PM me your serial number? Also, could you try and send me a screen shot of the error you are getting? If possible, please include the link you were trying to access. 

     

    Thanks!

     

     



    Arlin Bibat
    AutodeskHelp | Community Manager
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    Contributor
    sikiricd
    Posts: 12
    Registered: ‎10-24-2011

    Re: License Expired?

    10-29-2011 10:23 AM in reply to: philip.s

    Autodesk Error Message

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    Contributor
    sikiricd
    Posts: 12
    Registered: ‎10-24-2011

    Re: License Expired?

    10-29-2011 10:23 AM in reply to: sikiricd

    That is the error message I receive after a download.

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    Contributor
    sikiricd
    Posts: 12
    Registered: ‎10-24-2011

    Re: License Expired?

    10-30-2011 11:33 AM in reply to: sikiricd

    Here is another snapshot of what happens when I download it:

    Autodesk Error Message

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