Installation & Licensing

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Member
rosamaria.demattia
Posts: 3
Registered: ‎04-20-2012
Message 1 of 7 (595 Views)
Accepted Solution

Licence Error 43

595 Views, 6 Replies
04-20-2012 03:01 AM

Hi,

I'm having trouble with Ecotect Analysis 2011's licence. The image show the error message. I inserted the student licence that I had received from the autodesk students site where I downloaded this software. Also when I try to use Licence Transfer Utility the error is the same. 

Someone can help me? 

 

Edited by
Discussion_Admin

 

Community Manager
camilo.lemos
Posts: 901
Registered: ‎09-28-2011
Message 2 of 7 (587 Views)

Re: Licence Error 43

04-20-2012 04:23 AM in reply to: rosamaria.demattia

Hi Rosamaria,

 

It appears that your your product has not been registered and activated yet. That may be why you are getting these error messages.

 

Please, go to http://registeronce.autodesk.com to complete your product registration and activation procedures.

 

Let us know if that solves the issue:smileyhappy:

 

Thanks,



Camilo Lemos
Member
rosamaria.demattia
Posts: 3
Registered: ‎04-20-2012
Message 3 of 7 (575 Views)

Re: Licence Error 43

04-20-2012 06:50 AM in reply to: camilo.lemos

Hi Camilo,

thank you! I followed your suggestion, completing the regitration online but the error is the same (photo). Can you help me again?

 

 

Edited by
Discussion_Admin

Customer Service
Angelo.A
Posts: 10
Registered: ‎07-19-2011
Message 4 of 7 (562 Views)

Re: Licence Error 43

04-20-2012 10:15 AM in reply to: rosamaria.demattia

Hi Rosamaria,

I sent you a message earlier, please reply at your earliest convenience, thanks,

 



Angelo Aramayo
Front Desk Representative

Autodesk, Inc.



Customer Service
Angelo.A
Posts: 10
Registered: ‎07-19-2011
Message 5 of 7 (522 Views)

Re: Licence Error 43

04-24-2012 08:21 AM in reply to: rosamaria.demattia

Hi Rosamaria,

I'm just doing a follow up on the message I sent yesterday, please reply at your earliest convenience, thanks,

 



Angelo Aramayo
Front Desk Representative

Autodesk, Inc.



Product Support
alan.quinn
Posts: 580
Registered: ‎09-08-2010
Message 6 of 7 (464 Views)

Re: Licence Error 43

05-07-2012 06:17 AM in reply to: Angelo.A
Since it sounds like the application is not installed correctly I suggest doing a clean uninstall and re-install. Please see the below link for additional details.How to remove all Autodesk products from a Windows system: http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=2887771&linkID=9240617 Here's a good Forum Post on install issues: http://forums.autodesk.com/t5/Autodesk-Ecotect-Analysis/problem-with-licensing-Ecotect/td-p/3413747 Hope this helps and let me know if you have additional questions or comments. Thanks for posting,


Alan Quinn
Support Specialist
Product Support
Autodesk, Inc.
Member
rosamaria.demattia
Posts: 3
Registered: ‎04-20-2012
Message 7 of 7 (449 Views)

Re: Licence Error 43

05-08-2012 08:48 AM in reply to: alan.quinn

thanks! I've solved the problem

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