Installation & Licensing

[#1]

Hi,

I'm having trouble with Ecotect Analysis 2011's licence. The image show the error message. I inserted the student licence that I had received from the autodesk students site where I downloaded this software. Also when I try to use Licence Transfer Utility the error is the same. 

Someone can help me? 

Edited by
Discussion_Admin

[#2]

Hi Rosamaria,

It appears that your your product has not been registered and activated yet. That may be why you are getting these error messages.

Please, go to http://registeronce.autodesk.com to complete your product registration and activation procedures.

Let us know if that solves the issue

Thanks,

[#3]

Hi Camilo,

thank you! I followed your suggestion, completing the regitration online but the error is the same (photo). Can you help me again?

Edited by
Discussion_Admin

[#4]

Hi Rosamaria,

I sent you a message earlier, please reply at your earliest convenience, thanks,

[#5]

Hi Rosamaria,

I'm just doing a follow up on the message I sent yesterday, please reply at your earliest convenience, thanks,

[#6 · Accepted solution]

Since it sounds like the application is not installed correctly I suggest doing a clean uninstall and re-install. Please see the below link for additional details.How to remove all Autodesk products from a Windows system: http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=2887771&linkID=9240617 Here's a good Forum Post on install issues: http://forums.autodesk.com/t5/Autodesk-Ecotect-Analysis/problem-with-licensing-Ecotect/td-p/3413747 Hope this helps and let me know if you have additional questions or comments. Thanks for posting,

[#7]

thanks! I've solved the problem