• Industries
  • Products
  • Buy
  • Services & Support
  • Communities
  • Discussion Groups

    Installation & Licensing

    Reply
    New Member
    Posts: 1
    Registered: ‎05-17-2012

    Laptop stolen. Need to deactivate license then reactivate on new laptop

    350 Views, 1 Replies
    05-17-2012 07:05 AM

    Hello.   We had a user's laptop get stolen.   After replacing the laptop,  now we need to get his Autocad software installed and activated on the new one.   What do I need to do to get the software deactivated from the old laptop so I can reactivate the license on the new laptop.  Thanks in advance for any help you can provide.

     

    Please use plain text.
    *Expert Elite*
    TravisNave
    Posts: 7,977
    Registered: ‎01-14-2005

    Re: Laptop stolen. Need to deactivate license then reactivate on new laptop

    05-17-2012 10:06 AM in reply to: jasleg

    You can't.  But you can get a new activation code from Autodesk on your new system.

     

    Please call Autodesk Product Registration and Authorization:

    http://en.autodesk.ca/adsk/servlet/index?siteID=9719649&id=9830778

    1-800-551-1490 > Option 1 (English) > Option 1 > Stand-alone
     

    Travis Nave
    My Expert Contributions to the Discussion Groups:   Send TravisNave a Private Message

    FLEXnet License Admin | MSI Cleanup Utility | .NET Framework Cleanup Tool | IPv6 NLM Fix | adskflex.opt Options File | Combine .LIC Files | Disk Space
    Please give Kudos or Accept as Solution  If my post was helpful, please give Kudos and/or mark the Accept as Solution button(s) below. Thank you!
    Please use plain text.