Installation & Licensing

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New Member
Gabriel.Xu
Posts: 1
Registered: ‎01-28-2013
Message 1 of 2 (298 Views)

LMTools Licensing Error

298 Views, 1 Replies
01-28-2013 07:44 PM

I registered for the customer LIC, shown as the server:

License server status: @?     License file(s) on ?: C:\Program Files\Autodesk\Autodesk Network License Manager\License\license.lic:

lmgrd is not running: License server machine is down or not responding.  See the system adminstrator about starting the license server system, or  make sure you're referring to the right host (see LM_LICENSE_FILE). Hostname:      绘图室 License path:  @绘图室; FLEXnet Licensing error:-96,7.  System Error: 11001 "Comm. error" For further information, refer to the FLEXnet Licensing documentation, available at "www.flexerasoftware.com".

I know because different between HOST NAME and LICENSEPATH NAME, lead to service cannot operation, but there are many other server software is the use of the name, can not change for English name, I'd like to know what can solve this problem?

Product Support
aaronhai
Posts: 247
Registered: ‎03-25-2010
Message 2 of 2 (285 Views)

Re: LMTools Licensing Error

01-29-2013 01:23 AM in reply to: Gabriel.Xu

Hi Gabriel.Xu,

 

If you meant you have a different hostname in your license file as compared to your actual machine hostname, please request for a new license file with Registration Team.

 

Please submit your license request to the Autodesk Registration & Activation Team at :- http://usa.autodesk.com/adsk/servlet/pc/item?id=18424632&siteID=123112

Note: Select Registration or Activation of a Product, under * What type of License Assistance do you need drop-down box, fill in your details and type your query under Anything else you want to tell us box.

 

OR Call:


US:1-800-551-1490 > Option 1 (English) > Option 1 > (Stand-alone)
Asia / Pacific: 65.6735.5688
Europe / Middle East / Asia: 41.32.723.9595

 

Thank you.



Aaron Hai

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