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*Jones, Janet
Message 1 of 3 (93 Views)

Kernel 32 error

93 Views, 2 Replies
07-05-2000 03:11 PM
We are getting Kernel 32 illegal operation errors at ****:bff886e7 or
****.bff76723. The first four numbers of the memory address vary along with
the last five, but the "bff" range is always consistant. This is the address
range used by our Matrox millenium 400 AGP video cards and ATI rage pro
cards. The errors happen while in Autocad 14 after sending a plot to our
HP700 design jet plotter (parallel - directly connected to 7 computers with
a switch box) and then trying to open a drawing from our Novell Small
Business 4.2 server. Client 3.1.0 version is on all the machines and our
server is NWSB 4.2 - original install, no patches. We only use the file
server to store acad dwgs, all applications are installed locally.

Our machines are Pentium III's with 128 meg of RAM running Windows 98 second
edition. We did not have this trouble with Windows 95, so we are suspecting
a Win 98 bug interacting with Novell. We tried turning acceleration off on
the Matrox cards (polygon acceleration, device bitmaps caching, etc.). It
definitely seems to be connected to memory since we get an "optimizing
memory" message before plotter regeneration and will also get a "runtime
error" when trying to close out the drawing after plotting.

Thanks for any help...
Janet Jones
*milana, jerry
Message 2 of 3 (93 Views)

Re: Kernel 32 error

07-05-2000 04:15 PM in reply to: *Jones, Janet
Janet,

Make sure that your network adapters are supported on Windows 98 and that
you have the latest drivers and firmware for them. Do the same about your
Matrox display adapter.

jerry milana
Autodesk Product Support

"Janet Jones" wrote in message
news:ef2889e.-1@WebX.SaUCah8kaAW...
> We are getting Kernel 32 illegal operation errors at ****:bff886e7 or
> ****.bff76723. The first four numbers of the memory address vary along
with
> the last five, but the "bff" range is always consistant. This is the
address
> range used by our Matrox millenium 400 AGP video cards and ATI rage pro
> cards. The errors happen while in Autocad 14 after sending a plot to our
> HP700 design jet plotter (parallel - directly connected to 7 computers
with
> a switch box) and then trying to open a drawing from our Novell Small
> Business 4.2 server. Client 3.1.0 version is on all the machines and our
> server is NWSB 4.2 - original install, no patches. We only use the file
> server to store acad dwgs, all applications are installed locally.
>
> Our machines are Pentium III's with 128 meg of RAM running Windows 98
second
> edition. We did not have this trouble with Windows 95, so we are
suspecting
> a Win 98 bug interacting with Novell. We tried turning acceleration off on
> the Matrox cards (polygon acceleration, device bitmaps caching, etc.). It
> definitely seems to be connected to memory since we get an "optimizing
> memory" message before plotter regeneration and will also get a "runtime
> error" when trying to close out the drawing after plotting.
>
> Thanks for any help...
> Janet Jones
>
*Hasbrouck, J.
Message 3 of 3 (93 Views)

Re: Kernel 32 error

07-13-2000 07:48 AM in reply to: *Jones, Janet
Thanks for your reply, I upgraded the video driver and NIC driver on one
machine. The result was a blue screen of death error at the same memory
address when plotting and then opening a drawing, instead of the illegal
operation error.

But, believe it or not, I stumbled upon the solution, at least for us. We
narrowed it down to two kinds of dwgs causing the problems: those with
bitmaps attached or a solid fill hatch on only some floor plans. This
explained the random nature of the errors. So we were able to test all the
machines with a dwg that we knew would crash each time.

During our testing, we noticed that two machines in the office would not
crash. They both had printers attached to the LPT1 port causing Autocad to
give a message before plotting stating that "a windows system printer is
already set up for this port... will reroute... etc." When I set up "fake"
printers on the LPT1 port on all the other computers we were able to plot
all drawings with absolutely no errors.

Can anyone shed some light on why this worked?

Janet Jones

Janet Jones wrote in message
news:ef2889e.-1@WebX.SaUCah8kaAW...
> We are getting Kernel 32 illegal operation errors at ****:bff886e7 or
> ****.bff76723. The first four numbers of the memory address vary along
with
> the last five, but the "bff" range is always consistant. This is the
address
> range used by our Matrox millenium 400 AGP video cards and ATI rage pro
> cards. The errors happen while in Autocad 14 after sending a plot to our
> HP700 design jet plotter (parallel - directly connected to 7 computers
with
> a switch box) and then trying to open a drawing from our Novell Small
> Business 4.2 server. Client 3.1.0 version is on all the machines and our
> server is NWSB 4.2 - original install, no patches. We only use the file
> server to store acad dwgs, all applications are installed locally.
>
> Our machines are Pentium III's with 128 meg of RAM running Windows 98
second
> edition. We did not have this trouble with Windows 95, so we are
suspecting
> a Win 98 bug interacting with Novell. We tried turning acceleration off on
> the Matrox cards (polygon acceleration, device bitmaps caching, etc.). It
> definitely seems to be connected to memory since we get an "optimizing
> memory" message before plotter regeneration and will also get a "runtime
> error" when trying to close out the drawing after plotting.
>
> Thanks for any help...
> Janet Jones
>

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