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andytibb
Posts: 2
Registered: ‎11-08-2010
Message 1 of 6 (2,058 Views)
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Inventor Suite (2011) installation problems (error 1603)

2058 Views, 5 Replies
11-08-2010 09:22 AM

We're having major problems getting the 2011 Inventor Suite installed and I'm hoping someone can help us decipher the logs. The installed gets passed the DirectX 9 and FARO LS portion but fails on the AutoCAD Mechanical 2011 application (we're testing the installation by selecting only Mechanical).

 

Here's an excerpt from the Autodesk Inventor 2011 Setup.log file:

 

2010/11/8:11:55:45    bryce    BILLY_DELL    === Setup started on BILLY_DELL by bryce ===
2010/11/8:11:56:50    bryce    BILLY_DELL    Install    DirectX 9.0 Runtime    Succeeded    
2010/11/8:11:56:56    bryce    BILLY_DELL    Install    FARO LS 1.1.406.58    Succeeded    
2010/11/8:11:57:33    bryce    BILLY_DELL    Install    AutoCAD Mechanical 2011    Failed    Installation aborted, Result=1603
2010/11/8:11:57:34    bryce    BILLY_DELL    Rollback    FARO LS 1.1.406.58    Succeeded    

 

And the last section from the AutoCAD Mechanical 2011 Install.log:

 

roperty(S): CostingComplete = 1
Property(S): SourcedirProduct = {5783F2D7-9005-0409-0002-0060B0CE6BBA}
Property(S): OutOfDiskSpace = 0
Property(S): OutOfNoRbDiskSpace = 0
Property(S): PrimaryVolumeSpaceAvailable = 151168776
Property(S): PrimaryVolumeSpaceRequired = 2048049
Property(S): PrimaryVolumeSpaceRemaining = 149120727
Property(S): PrimaryVolumePath = C:
Property(S): ACADSECURITY = SCVS
Property(S): TEMPFILE_INSTALLDIR = C:\DOCUME~1\bryce\LOCALS~1\Temp\ad2D7.tmp
MSI (s) (04:B4) [11:57:33:062]: Note: 1: 1708
MSI (s) (04:B4) [11:57:33:062]: Product: AutoCAD Mechanical 2011 -- Installation operation failed.

MSI (s) (04:B4) [11:57:33:062]: Windows Installer installed the product. Product Name: AutoCAD Mechanical 2011. Product Version: 15.0.46.0. Product Language: 1033. Installation success or error status: 1603.

MSI (s) (04:B4) [11:57:33:062]: Attempting to delete file C:\WINDOWS\Installer\126b687.mst
MSI (s) (04:B4) [11:57:33:078]: Unable to delete the file. LastError = 32
MSI (s) (04:B4) [11:57:33:078]: Attempting to delete file C:\WINDOWS\Installer\126b688.mst
MSI (s) (04:B4) [11:57:33:078]: Unable to delete the file. LastError = 32
MSI (s) (04:B4) [11:57:33:078]: Cleaning up uninstalled install packages, if any exist
MSI (s) (04:B4) [11:57:33:078]: Attempting to delete file C:\WINDOWS\Installer\126b687.mst
MSI (s) (04:B4) [11:57:33:078]: Attempting to delete file C:\WINDOWS\Installer\126b688.mst
MSI (s) (04:B4) [11:57:33:078]: MainEngineThread is returning 1603
MSI (s) (04:smileyvery-happy:8) [11:57:33:078]: No System Restore sequence number for this installation.
=== Logging stopped: 11/8/2010  11:57:33 ===
MSI (s) (04:smileyvery-happy:8) [11:57:33:093]: User policy value 'DisableRollback' is 0
MSI (s) (04:smileyvery-happy:8) [11:57:33:093]: Machine policy value 'DisableRollback' is 0
MSI (s) (04:smileyvery-happy:8) [11:57:33:093]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (04:smileyvery-happy:8) [11:57:33:093]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (04:smileyvery-happy:8) [11:57:33:093]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (04:smileyvery-happy:8) [11:57:33:093]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (s) (04:smileyvery-happy:8) [11:57:33:093]: Restoring environment variables
MSI (c) (0C:smileyvery-happy:0) [11:57:33:093]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (c) (0C:smileyvery-happy:0) [11:57:33:093]: MainEngineThread is returning 1603
=== Verbose logging stopped: 11/8/2010  11:57:33 ===

 

I've tried running the setup as a few different users (the "bryce" user above is a domain admin) and I've also tried right clicking the setup.exe file and running via Run As... and entering an administrator account. The OS in question is XP Pro SP3.

 

Let me know if I need to attach the full Mechanical install log.

 

Thanks,

Andy

 

Product Support
emily.xu
Posts: 460
Registered: ‎03-29-2010
Message 2 of 6 (2,020 Views)

Re: Inventor Suite (2011) installation problems (error 1603)

11-09-2010 06:21 PM in reply to: andytibb

1603 is generally user rights problem. I would suggest you try to use local administrator to login your machine, and copy the disc contents to your local hard drive, then reinstall Mechanical.

Good luck!




Emily Xu
Employee
alison.gangler
Posts: 125
Registered: ‎04-12-2010
Message 3 of 6 (2,000 Views)

Re: Inventor Suite (2011) installation problems (error 1603)

11-10-2010 06:56 AM in reply to: andytibb

Hi Andy,

Could you post the install log in complete version? I'd be happy to look at it for you to see if there are any underlying issues going on.

Thanks,

 

Alison Gangler, Autodesk Product Support


1786i624439D3C38D863E
Alison Gangler
Autodesk Product Support
Autodesk, Inc.

___________________________________________________________

If my post answers your question, please click the "Accept as Solution" button. This helps everyone find answers more quickly!



Alison Gangler
IPG - ICP Install Engineer
Autodesk, Inc.

New Member
andytibb
Posts: 2
Registered: ‎11-08-2010
Message 4 of 6 (1,910 Views)

Re: Inventor Suite (2011) installation problems (error 1603)

11-16-2010 08:48 AM in reply to: emily.xu

Thanks for the replies. I actually did try as a local admin. The install files were also already local to the machine. They worked fine with other workstations.

 

 

We couldn't afford to have any extra downtime so we went ahead and just reformatted the laptop in question. The installation worked fine from that point. Thanks again for the replies.

Member
Murgan.Subbiah
Posts: 3
Registered: ‎11-29-2010
Message 5 of 6 (1,715 Views)

Re: Inventor Suite (2011) installation problems (error 1603)

11-29-2010 08:53 AM in reply to: andytibb

We have the same problem

fatal crash on inventor 2011.  inventor won't run at all.

 

We have exhausted trying everything, if you know anything please help

 

Thanks

Murgan Subbiah

Sr. Mech Engr

murgan.subbiah@tigerflow.com

Member
Murgan.Subbiah
Posts: 3
Registered: ‎11-29-2010
Message 6 of 6 (656 Views)

Re: Inventor Suite (2011) installation problems (error 1603)

08-31-2011 09:59 AM in reply to: Murgan.Subbiah

It was our computer.  we reinstalled the operating system and reinstalled Inventor 2011 it worked.

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