Installation & Licensing

Reply
Active Member
dutpio
Posts: 9
Registered: ‎10-16-2013
Message 1 of 20 (1,766 Views)
Accepted Solution

Inventor 2013 installation problem

1766 Views, 19 Replies
10-27-2013 10:27 AM

Hi! I have a problem with installation Inventor 2013. I cannot download it by Install now or Download now options,so  I had to chose Browser Download. The problem is, when I try to install it it freezes at 7 of 15 remaining. I left PC for few hours but nothing happend. I did format and tried again, no result. I had updated Win7, but it didn't helped. I have no idea what's wrong. Can anybody help?

Product Support
asburyj
Posts: 418
Registered: ‎08-26-2008
Message 2 of 20 (1,680 Views)

Re: Inventor 2013 installation problem

10-28-2013 02:55 PM in reply to: dutpio

Can you provide a sreenshot of where your install is getting stuck or let us know which part of the install it is on?



Jeffry Asbury
Active Member
dutpio
Posts: 9
Registered: ‎10-16-2013
Message 3 of 20 (1,677 Views)

Re: Inventor 2013 installation problem

10-28-2013 03:06 PM in reply to: dutpio

In right down corner is message "x of 16 remaining" and when it comes to 7 it freezes. In upper right corner is current item installation progress and it freezes at 100% ( I guess). I'll try to install it again just for screen (give me 20 minutes).

Product Support
asburyj
Posts: 418
Registered: ‎08-26-2008
Message 4 of 20 (1,675 Views)

Re: Inventor 2013 installation problem

10-28-2013 03:07 PM in reply to: dutpio

The numbers can be variable depending on what pre requisites you have installed and other factors. It should say in text what component it is actually installing as well. 



Jeffry Asbury
Active Member
dutpio
Posts: 9
Registered: ‎10-16-2013
Message 5 of 20 (1,665 Views)

Re: Inventor 2013 installation problem

10-28-2013 03:45 PM in reply to: dutpio

I installed it again but this time I also had something new! Window with "PLACEHOLDER", I don't have screen of than because I was writing and space skip that message. It was like windows fatal error message (http://zhost.tk/u/hw/fatal_error.png). Installation screen in attachments.

Product Support
asburyj
Posts: 418
Registered: ‎08-26-2008
Message 6 of 20 (1,662 Views)

Re: Inventor 2013 installation problem

10-28-2013 03:48 PM in reply to: dutpio

Can you attach the log files? he logs will be generated in the TEMP directory which can be accessed by typing '%temp%' in the START > RUN. Please locate the logs which will have a naming convention of "Product Name Setup.log" and "Product Name Install.log" , where  "Product name" is the name and release year of the software and attach them to the thread. 



Jeffry Asbury
Active Member
dutpio
Posts: 9
Registered: ‎10-16-2013
Message 7 of 20 (1,653 Views)

Re: Inventor 2013 installation problem

10-28-2013 04:13 PM in reply to: dutpio

Log is to big to attach it. I send "few" last lines.

Product Support
asburyj
Posts: 418
Registered: ‎08-26-2008
Message 8 of 20 (1,650 Views)

Re: Inventor 2013 installation problem

10-28-2013 04:18 PM in reply to: dutpio

Try zipping it, Text should compress quite a bit. 



Jeffry Asbury
Active Member
dutpio
Posts: 9
Registered: ‎10-16-2013
Message 9 of 20 (1,642 Views)

Re: Inventor 2013 installation problem

10-28-2013 04:43 PM in reply to: dutpio

Let's try zip (rar doesn't work).

Product Support
asburyj
Posts: 418
Registered: ‎08-26-2008
Message 10 of 20 (1,639 Views)

Re: Inventor 2013 installation problem

10-28-2013 04:47 PM in reply to: dutpio

I actually don't find any errors in your install log. Can you try the install again only this time install to the default directory? Also ensure your antirvirus software is disabled and you are running the installer as administrator. 



Jeffry Asbury

You are not logged in.

Log into access your profile, ask and answer questions, share ideas and more. Haven't signed up yet? Register

Announcements
Are you familiar with the Autodesk Expert Elites? The Expert Elite program is made up of customers that help other customers by sharing knowledge and exemplifying an engaging style of collaboration. To learn more, please visit our Expert Elite website.

Need installation help?

Start with some of our most frequented solutions to get help installing your software.

Ask the Community


Up & Ready Blog

Boldly Install, Configure and Deploy Autodesk Software.

AutodeskHelp Blog

Your one-stop shop for the latest solutions, breaking news, and behind the scenes access to the world of Autodesk support.

Connect with Us

Twitter

Pinterest

Blog

Youtube