• Industries
  • Products
  • Buy
  • Services & Support
  • Communities
  • Discussion Groups

    Installation & Licensing

    Reply
    New Member
    Posts: 1
    Registered: ‎12-10-2012

    Invalid serial number message for AutoCAD LT 2012

    563 Views, 5 Replies
    12-10-2012 05:40 PM

    Hello,

    I purchased the software (dvd) for AutoCAD LT 2012 and am trying to activate it.  I continue to get a message that says the serial number I entered is not valid.  I have called customer support repeatedly (ISSolutions) and have not received a reply.  This is not educational software......I need this for my job, soon!  Any help would be greatly appreciated.

    Cindy

    Please use plain text.
    Customer Service
    joane.bonghanoy
    Posts: 411
    Registered: ‎06-06-2011

    Re: Invalid serial number message for AutoCAD LT 2012

    12-10-2012 06:10 PM in reply to: cindymculp

    Hi Cindy,

     

    Sorry for the trouble this has caused you.

     

    I'd be happy to sort this out for you, please send me a Private Message (click on my joane.bonghanoy profile name and then “Send this user a private message”) with your Serial Number and Request Code



    Joane Bonghanoy
    AutodeskHelp | Customer Care Representative
    TW | PI | YT | BLOG
    Please use plain text.
    New Member
    Posts: 1
    Registered: ‎12-13-2012

    Re: Invalid serial number message for AutoCAD LT 2012

    12-13-2012 02:51 PM in reply to: cindymculp

    I am having the same issue with AutoCAD Civil 3D 2010.

    Please use plain text.
    Community Manager
    philip.s
    Posts: 1,430
    Registered: ‎09-27-2011

    Re: Invalid serial number message for AutoCAD LT 2012

    12-13-2012 03:23 PM in reply to: mr.Tman

    Hi Talon,

     

    As I was unable to find a license linked to your profile, can you please send me a Private Message (click on my philip.s profile name and then "Send this user a private message") with your serial number so that I can investigate accordingly.



    Philip Schmelzer
    AutodeskHelp | Community Manager
    TW | PI | YT | BLOG
    Please use plain text.
    New Member
    Posts: 1
    Registered: ‎03-20-2013

    Re: Invalid serial number message for AutoCAD LT 2012

    03-20-2013 03:35 AM in reply to: philip.s

    I am having the same "serial number not valid" issue with an AutoCAD LT 2011 that I purchased. Please help.

    Please use plain text.
    Customer Service
    simona.golisciano
    Posts: 62
    Registered: ‎03-22-2011

    Re: Invalid serial number message for AutoCAD LT 2012

    03-20-2013 04:10 AM in reply to: geolocks321

    Hello geolocks321,

     

    Welcome to our forums.

     

    I was unable to find a license linked to your profile. Could you please send me your serial number by Private Message, so that I can check? To do so, please click on my profile name (simona.golisciano) and then on "Send this user a private message". You may also contact the Registration & Activation team through this online form.

     

    Regards.



    Simona Golisciano
    AutodeskHelp | Customer Care Representative
    TW | PI | YT | BLOG
    Please use plain text.