Installation & Licensing

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New Member
sdmitri
Posts: 2
Registered: ‎11-07-2012
Message 1 of 4 (105 Views)

Installing Autodesk

105 Views, 3 Replies
11-07-2012 09:16 PM

So I installed AutoCad 2013, however just recently my computer crashed and had to reboot itself. Because of this I no longer have autocad installed on my computer and it wont allow me to re-instal it! What can I do? Or is there a possibility that I could get another key??

Customer Service
joane.bonghanoy
Posts: 666
Registered: ‎06-06-2011
Message 2 of 4 (98 Views)

Re: Installing Autodesk

11-07-2012 09:43 PM in reply to: sdmitri

Hi sdmitri,

 

You mentioned, "wont allow me to re-install it", can you provide more details or a specific error message?

 

Indeed if a computer crashes, what needs to be done is to re-install the Product and then re-activate it. Do you have a Student License or a Commercial License?



Joane Bonghanoy
New Member
sdmitri
Posts: 2
Registered: ‎11-07-2012
Message 3 of 4 (94 Views)

Re: Installing Autodesk

11-07-2012 09:54 PM in reply to: joane.bonghanoy
Hello, The program comes back up, but says that the computer already has AutoCad 2013 installed, and will not let me use the same activation code. I have a student liscence. Overall, im not entirely sure how to fix the program and would feel as though to start back from the beginning with a new activation code would be the easiest! Thanks
Customer Service
joane.bonghanoy
Posts: 666
Registered: ‎06-06-2011
Message 4 of 4 (85 Views)

Re: Installing Autodesk

11-07-2012 10:44 PM in reply to: sdmitri

Hi sdmitri,

 

We would need to generate a new Activation Code for that. Please send me a Private Message (click on my joane.bonghanoy profile name and then “Send this user a private message”) with your Serial Number and Request Code.



Joane Bonghanoy

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