Installation & Licensing

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BetDue
Posts: 1
Registered: ‎11-13-2013
Message 1 of 2 (242 Views)

Installing 3ds Max Trial - "Appcrash"

242 Views, 1 Replies
11-13-2013 06:20 AM

Hello, I am trying to install the trial version of 3ds Max. I am getting the following error:

 

3ds Max application has stopped woorking. Problem signature: Problem event name: APPCRASH (see photo below).

 

I am running Windos 7, 64-bit, 12 GB ram.

 

Contacting customer service is not the easiest. :/

 

Has anyone run into this issue?

 

3dsMaxError.jpg

Product Support
dembkod
Posts: 503
Registered: ‎05-26-2010
Message 2 of 2 (232 Views)

Re: Installing 3ds Max Trial - "Appcrash"

11-13-2013 08:32 AM in reply to: BetDue

BetDue,

 

Hello. Search on the failing module- it is a licensing component not working for you: adlmact_libFNP.dll

 

http://forums.autodesk.com/t5/Installation-Licensing/Activation-error/td-p/3015536

 

Delete the tsf data file. We are looking for a specific TSF.data file. It will resemble this: ADSKFLEX_NUMBERS_TSF.data. It should be located here:

Windows XP:

Documents and Settings\All Users\Application Data\FLEXnet

Vista/Windows 7:

C:\ProgramData\FLEXnet

 

Delete them and try to start the program.

 

Thank you for taking part in our community!



David Dembkoski

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