Installation & Licensing

New Member
Posts: 1
Registered: ‎11-13-2013
Message 1 of 2 (242 Views)

Installing 3ds Max Trial - "Appcrash"

242 Views, 1 Replies
11-13-2013 06:20 AM

Hello, I am trying to install the trial version of 3ds Max. I am getting the following error:


3ds Max application has stopped woorking. Problem signature: Problem event name: APPCRASH (see photo below).


I am running Windos 7, 64-bit, 12 GB ram.


Contacting customer service is not the easiest. :/


Has anyone run into this issue?



Product Support
Posts: 503
Registered: ‎05-26-2010
Message 2 of 2 (232 Views)

Re: Installing 3ds Max Trial - "Appcrash"

11-13-2013 08:32 AM in reply to: BetDue



Hello. Search on the failing module- it is a licensing component not working for you: adlmact_libFNP.dll


Delete the tsf data file. We are looking for a specific file. It will resemble this: It should be located here:

Windows XP:

Documents and Settings\All Users\Application Data\FLEXnet

Vista/Windows 7:



Delete them and try to start the program.


Thank you for taking part in our community!

David Dembkoski

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