Installation & Licensing

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Active Contributor
mary74
Posts: 39
Registered: ‎05-17-2007
Message 1 of 10 (3,586 Views)

Installation of Autocad 2014 failed

3586 Views, 9 Replies
06-03-2013 05:56 AM

I received following failure notices in the installation log file when trying to install 2014 on a windows XP 32-bit machine.

 

 Rollback DirectX Runtime Failed Failure is ignored, Result=1619
 Rollback .NET Framework Runtime 4.0 KB2468871 Failed Installation aborted, Result=1619
Rollback .NET Framework Runtime 4.0 Failed Installation aborted, Result=1619

 

I have tried to update Direct X and also removed Net Framework and reinstalled and still the program failed.  I have also started receiving a message regarding Faro error as well.

 

Any suggestions?

*Expert Elite*
DarrenP
Posts: 7,156
Registered: ‎09-13-2007
Message 2 of 10 (3,582 Views)

Re: Installation of 2014 failed

06-03-2013 06:02 AM in reply to: mary74

what product is this supposed to be?

Active Contributor
mary74
Posts: 39
Registered: ‎05-17-2007
Message 3 of 10 (3,580 Views)

Re: Installation of 2014 failed

06-03-2013 06:03 AM in reply to: DarrenP

Autocad 2014

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TravisNave
Posts: 9,930
Registered: ‎01-14-2005
Message 4 of 10 (3,533 Views)

Re: Installation of Autocad 2014 failed

06-04-2013 07:16 AM in reply to: mary74

Rollbacks are not errors.  Your real error is above that.  Please include the original logs in your attachments.

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Active Contributor
mary74
Posts: 39
Registered: ‎05-17-2007
Message 5 of 10 (3,508 Views)

Re: Installation of Autocad 2014 failed

06-06-2013 01:37 PM in reply to: mary74

I have attached the installation log.  

Active Contributor
mary74
Posts: 39
Registered: ‎05-17-2007
Message 6 of 10 (3,479 Views)

Re: Installation of Autocad 2014 failed

06-07-2013 12:13 PM in reply to: mary74

I tried to install again, watching when in the the installation where it fails.  Autocad 2014 goes to step 12 or 13 DirectX Runtime and that is when I get the failed to install message.

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TravisNave
Posts: 9,930
Registered: ‎01-14-2005
Message 7 of 10 (3,438 Views)

Re: Installation of Autocad 2014 failed

06-10-2013 07:43 AM in reply to: mary74

My recommendation is to place the installation files in a folder on your C:\ drive and install from there instead.  Make sure you have local admin rights, UAC disabled, and anti-virus temporarily turned off.

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Active Contributor
mary74
Posts: 39
Registered: ‎05-17-2007
Message 8 of 10 (3,435 Views)

Re: Installation of Autocad 2014 failed

06-10-2013 07:58 AM in reply to: TravisNave
I was installing the program from the disk to my C: drive. What is UAC and how do I disable it?
*Expert Elite*
TravisNave
Posts: 9,930
Registered: ‎01-14-2005
Message 9 of 10 (3,432 Views)

Re: Installation of Autocad 2014 failed

06-10-2013 08:24 AM in reply to: mary74

No, I mean copy the files from your installation media to your hard drive and install from there.  To disable UAC, just go to Control Panel and type UAC in the search box in the upper right corner.  Click the UAC link and slide the bar down to the bottom.  Reboot.

 

control_panel_turn_off_uac.jpg

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New Member
brunopereira1982
Posts: 1
Registered: ‎11-22-2013
Message 10 of 10 (2,326 Views)

Re: Installation of Autocad 2014 failed

11-22-2013 07:08 AM in reply to: TravisNave

hello,

 

i'm trying to install autocad 2014 (student version) in my computer but every single time it stops and rolls back in "product specific pack".

I tried many things like anti-virus turned off, UAC disabled, autodesk uninstall tool, revo uninstaller, i'm out of ideas here so if you could help me.....

 

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