Installation & Licensing

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Member
ThomFlash
Posts: 3
Registered: ‎01-22-2014
Message 1 of 11 (1,438 Views)
Accepted Solution

Installation of AutoCAD 2014 Failing...

1438 Views, 10 Replies
01-22-2014 05:20 PM

Below is a copy of the error string (which I've divided at each line to aid in reading):

 

An error occurred during the installation of assembly

'FARO.LS,version="1.1.501.0",type="win32",

processorArchitecture="amd64",

publicKeyToken="1d23f5635ba800ab"'.

Please refer to Help and Support for more information.

 

I've followed all install instructions and removal and re-install directions in case prior install attempts left anything behind. I've turned off the UAC and disabled Symantec Endpoint Protection and tried again. 

 

FYI: The error says "type=win32," but I'm running Win 7 64 bit. 

 

Any help is greatly appreciated!

 

Inline image 1

Product Support
emily.xu
Posts: 460
Registered: ‎03-29-2010
Message 2 of 11 (1,413 Views)

Re: Installation of AutoCAD 2014 Failing...

01-22-2014 10:53 PM in reply to: ThomFlash

Hi, Welcome to Autodesk Community!

Please check if this solution can help you to resolve the issue.

 


______________________________________________________________

If my post answers your question, please click the "Accept as Solution" button. This helps everyone find answers more quickly!

 




Emily Xu
Member
ThomFlash
Posts: 3
Registered: ‎01-22-2014
Message 3 of 11 (1,398 Views)

Re: Installation of AutoCAD 2014 Failing...

01-23-2014 03:04 AM in reply to: ThomFlash
Thanks. I had tried all of those measures and others mentioned on the page fill of re-installation instructions. In the end I downloaded the full package (1.5GB version) and continued beyond the FARO error when it came up again. I'm not sure what this component does, but the software appears to run correctly without FARO having installed.
Member
ThomFlash
Posts: 3
Registered: ‎01-22-2014
Message 4 of 11 (1,396 Views)

Re: Installation of AutoCAD 2014 Failing...

01-23-2014 03:13 AM in reply to: ThomFlash
BTW: This seems to be a persistent issue. I'm the end, I spent hours working through various solutions suggested on several support pages. I'm a power user of design/development software, and frequently install all Adobe and Microsoft products, 3D apps, and more. Installing AutoCAD was the most difficult software I've ever installed, and required the help of a professional tech support professional. This problem was not an issue on one of my other machines, so it seems there's something wrong with FARO during installation that should be fixed.
Member
c3171947
Posts: 4
Registered: ‎08-23-2013
Message 5 of 11 (818 Views)

Re: Installation of AutoCAD 2014 Failing...

05-09-2014 05:06 AM in reply to: ThomFlash

Hi,

 

I have the same problem, and I have tried all the suggested solutions on different pages. Still cant get the Autocad installed on my computer.

Can you please help me with this? Very frustrating, I can not even choose not to install Faro as a part of AutoCAD installation.

Community Manager
jessica.t
Posts: 1,256
Registered: ‎02-28-2012
Message 6 of 11 (799 Views)

Re: Installation of AutoCAD 2014 Failing...

05-09-2014 09:22 AM in reply to: c3171947

Hi @c3171947 ,

 

Could you please try removing all Microsoft Visual C++ from your control panel under Programs and Features?

 

Once removed and before starting your re-installation, please take the following steps:

 

- You have administrator rights to the machine

- Disable your firewall or antivirus software

- Your Windows Temp folder isn't full

     - One the Windows Start menu, enter %TEMP% in the "search programs and files" edit field

     - In the Temp folder press CTRL+A to select all the files and folders contained in the Temp directory and delete them.

 

If the issue persists, please respond to this post with a copy of your installation log. Or please "Accept as a Solution" if this post resolves your issue so that others with this same question can more easily find an answer. Thank you!



Jessica Thrasher
Member
c3171947
Posts: 4
Registered: ‎08-23-2013
Message 7 of 11 (757 Views)

Re: Installation of AutoCAD 2014 Failing...

05-11-2014 02:43 AM in reply to: jessica.t

Hi Jessica,

I followed all your instructions, deleted all the Microsoft Visual C++, deleted the temp files, have admin rights, and turned off my Mcafee anti virus, but no success. I had the follwing errors and also attached the log files. I appreciate your help in rectifying this issue. This is probably my 10th attempt installing AutoCAD on my laptop.

Member
c3171947
Posts: 4
Registered: ‎08-23-2013
Message 8 of 11 (755 Views)

Re: Installation of AutoCAD 2014 Failing...

05-11-2014 02:46 AM in reply to: jessica.t

Please find the pop up messages I received during the installation.

Community Manager
jessica.t
Posts: 1,256
Registered: ‎02-28-2012
Message 9 of 11 (655 Views)

Re: Installation of AutoCAD 2014 Failing...

05-16-2014 03:40 PM in reply to: c3171947

Hi @c3171947,

 

Will you try this Autodesk Solution and let me know if it helps resolve the issue? Thank you!



Jessica Thrasher
New Member
ig769
Posts: 1
Registered: ‎06-26-2014
Message 10 of 11 (326 Views)

Re: Installation of AutoCAD 2014 Failing...

06-26-2014 02:33 PM in reply to: jessica.t

I am also getting the same error with the faro thing.

I disabled the antivirus, cleared the temp files and deleted the cpp programs. I also have administrator rights.

Attached are the log files.

 

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