Installation & Licensing

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g.knaack
Posts: 2
Registered: ‎10-25-2012
Message 1 of 3 (240 Views)

Installation failed

240 Views, 2 Replies
11-05-2012 07:10 AM

Hello,

i can't install Factory Design Suite Ultimate 2013, failed with unexpected error, see atachement.

The operating system is WIN 7 64 new installation, no Autodesk Products installed.

I don't know what to do.

Waiting for help.

Greets

Product Support
emily.xu
Posts: 460
Registered: ‎03-29-2010
Message 2 of 3 (189 Views)

Re: Installation failed

11-06-2012 06:15 PM in reply to: g.knaack

Hi, g.knaack

Welcome to autodesk discussion group. Thanks for reporting this issue.

From the log file, I can see the installation error 1603 when install AutoCAD Mechanical 2013.This typically related to the user right, but there are some reasons can cause this type of error. So, the following is my suggestions:

1  Please try to install with another admin user, recommend the system default user "Administrator".

2  Please turn off any antivirus and firewall, including the related processes on the background.For such applications may affect installaion files register, and may slow down your installation.

3  Please turn off UAC

4  If all above not work, please try to copy all the installation files to your local and install from there.

 

Hope helps.

 


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Emily Xu
Product Support
emily.xu
Posts: 460
Registered: ‎03-29-2010
Message 3 of 3 (145 Views)

Re: Installation failed

11-12-2012 06:15 PM in reply to: emily.xu

Did you install your products by my suggestions?




Emily Xu

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