Installation Problems

[dillmanm]

Hey I am trying to install AutoCad Architecture 2014 and my computer keeps telling me that this software is already installed. But it is not and when I try to install it it is grey and I can not select it to be installed.

What can I do, I have no idea what to do?

Thanks!

[brad_hurley · Accepted solution]

Hello and Welcome to the community.

To resolve your problem please run the Microsoft Fix it tool to remove AutoCAD Architecture 2014.

http://support.microsoft.com/mats/Program_Install_and_Uninstall

1.) Click the "Run now" button in the Fix-it box.

2.) Accept the License Agreement.

3.) Choose the option "Detect Problems and let me select fixes to apply".

4.) Select "Uninstalling".

5.) When the list of installed programs populates, select the one from the list you are unable to reinstall and then click Next and Yes.

6.) When the tool completes there may be remnants left so please delete the directory where the product was installed.