Installation & Licensing

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Member
lopes.aurelie
Posts: 4
Registered: ‎05-24-2012
Message 1 of 8 (1,325 Views)

Installation Failed

1325 Views, 7 Replies
05-24-2012 06:50 AM

Hello everybody,

 

I'm a big problem, I can't installed 3DS Max 2013 (French 64bits student version) on my computer!

 

01.PNG

 

 

 

And the error log :

 

2012/5/24:15:41:17 Aurélie AURELIE === Setup started on AURELIE by Aurélie ===
2012/5/24:15:41:17 Aurélie AURELIE Launch
2012/5/24:15:41:18 Aurélie AURELIE PageOpen LaunchDialog
2012/5/24:15:41:19 Aurélie AURELIE PageOpen LicenseDialog
2012/5/24:15:41:22 Aurélie AURELIE PageOpen ProductInfoDialog
2012/5/24:15:41:45 Aurélie AURELIE PageOpen ProductSelectionDialog2
2012/5/24:15:43:01 Aurélie AURELIE PageOpen FullProgressDialog
2012/5/24:15:43:01 Aurélie AURELIE Installing DirectX® Runtime: C:\Autodesk\Autodesk_3ds_Max_2013\3rdParty\DirectX\DXSETUP.exe /silent
2012/5/24:15:43:40 Aurélie AURELIE Install DirectX® Runtime Succeeded
2012/5/24:15:43:40 Aurélie AURELIE Installing Autodesk Material Library 2013: ADSK_EULA_STATUS=#1 MUILANG=fr-fr ADSK_SOURCE_ROOT="C:\Autodesk\Autodesk_3ds_Max_2013\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

2012/5/24:15:43:48 Aurélie AURELIE Install Autodesk Material Library 2013 Succeeded
2012/5/24:15:43:48 Aurélie AURELIE Installing Autodesk Material Library 2013 - Base Image Library: ADSK_EULA_STATUS=#1 MUILANG=fr-fr ADSK_SOURCE_ROOT="C:\Autodesk\Autodesk_3ds_Max_2013\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

2012/5/24:15:43:53 Aurélie AURELIE Install Autodesk Material Library 2013 - Base Image Library Succeeded
2012/5/24:15:43:53 Aurélie AURELIE Installing Autodesk Material Library 2013 - Medium Resolution Library: ADSK_EULA_STATUS=#1 MUILANG=fr-fr ADSK_SOURCE_ROOT="C:\Autodesk\Autodesk_3ds_Max_2013\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

2012/5/24:15:44:05 Aurélie AURELIE Install Autodesk Material Library 2013 - Medium Resolution Library Succeeded
2012/5/24:15:44:06 Aurélie AURELIE Installing Autodesk® 3ds Max 2013: TRANSFORMS="C:\Users\AURLIE~1\AppData\Local\Temp\_AICC63.tmp\x64\max\3dsMax2013-standalone.mst" ADSK_EULA_STATUS=#1 MUILANG=fr-fr ADSK_SOURCE_ROOT="C:\Autodesk\Autodesk_3ds_Max_2013\" INSTALLDIR="C:\Program Files\Autodesk\3ds Max 2013\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

2012/5/24:15:44:15 Aurélie AURELIE Install Autodesk® 3ds Max 2013 Failed Installation aborted, Result=1603
2012/5/24:15:44:22 Aurélie AURELIE Rollback Autodesk Material Library 2013 - Medium Resolution Library Succeeded
2012/5/24:15:44:32 Aurélie AURELIE Rollback Autodesk Material Library 2013 - Base Image Library Succeeded
2012/5/24:15:44:47 Aurélie AURELIE Rollback Autodesk Material Library 2013 Succeeded
2012/5/24:15:44:47 Aurélie AURELIE Rollback DirectX® Runtime Failed Failure is ignored, Result=1619

 

But, DirectX is already installed on my computer, and C++ so!

 

If anyone can help me! 

 

 

 

Thanks (& Sorry for me english, I'm french people).

New Member
Sweetlou022
Posts: 2
Registered: ‎10-14-2011
Message 2 of 8 (1,212 Views)

Re: Installation Failed

06-04-2012 11:57 AM in reply to: lopes.aurelie

Nobody has respsonded to this thread. I am having this same exact issue. Can anyone out there help please?

New Member
chalyons
Posts: 2
Registered: ‎06-04-2012
Message 3 of 8 (1,193 Views)

Re: Installation Failed

06-04-2012 06:09 PM in reply to: lopes.aurelie

I am also experiencing the same issues. Autodesk Support Staff, are you out there?!

New Member
Sweetlou022
Posts: 2
Registered: ‎10-14-2011
Message 4 of 8 (1,176 Views)

Re: Installation Failed

06-05-2012 06:24 AM in reply to: lopes.aurelie

And just for future reference, my previous 3ds Max version (2012) also did not work, but Maya 2012 did for some reason. One worked, one didnt, vice versa. So instead of going through the hassle to get it fixed I ended up buying a student version instead of upgrading for free to press my luck. I tried uninstalling the past versions 2010,2011, and 2012 for Maxm but yet they will all not uninstall. Whats the best solution? Reboot the computer?

 

 

Thanks,

   Louie

 

P.S. If anyone wants to use Teamviewer on my compute, feel free. This is all on a Windows desktop.

Member
lopes.aurelie
Posts: 4
Registered: ‎05-24-2012
Message 5 of 8 (900 Views)

Re: Installation Failed

08-15-2012 12:38 AM in reply to: lopes.aurelie

UP! UP!

 

Can you reply please Autodesk Support Staff? 

 

 

Community Manager
camilo.lemos
Posts: 901
Registered: ‎09-28-2011
Message 6 of 8 (889 Views)

Re: Installation Failed

08-15-2012 05:59 AM in reply to: lopes.aurelie

Hi lopes.aurelie,

 

Have a look at this thread and see if the solutions there solve your installation issue please (the products are difrerent but the resolution should be the same).

 

Let us know!



Camilo Lemos
Member
lopes.aurelie
Posts: 4
Registered: ‎05-24-2012
Message 7 of 8 (883 Views)

Re: Installation Failed

08-15-2012 07:07 AM in reply to: camilo.lemos

Hi! Camilo.Lemos

 

I had seen this solutions but they don't solve my installation issue. 
I use Windows 7 home premium and maybe 3DS Max is incompatible with him? 

 

Thanks for your reply! 

Member
lopes.aurelie
Posts: 4
Registered: ‎05-24-2012
Message 8 of 8 (705 Views)

Re: Installation Failed

10-03-2012 12:59 AM in reply to: lopes.aurelie

UP!

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