Installation & Licensing

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Contributor
mbeffinger
Posts: 11
Registered: ‎06-24-2011
Message 1 of 16 (4,354 Views)
Accepted Solution

Installation Error

4354 Views, 15 Replies
06-24-2011 02:56 PM

I keep getting the following error message during installation of Maya 2012 (Student Edition):

1: 5 2: Failed to install/uninstall the anchor service. 3: 1002

 

I have already done the following:

-turned off UAC

-uninstalled previous version of Maya (2010 and 2008)

-restarted computer

 

Any other suggestions or recommendations?  If there is a 3rd party utility needed?

 

Thank you.

 

Product Support
hashim.mundol
Posts: 1,459
Registered: ‎05-21-2010
Message 2 of 16 (4,323 Views)

Re: Installation Error

06-27-2011 02:10 AM in reply to: mbeffinger

Please try to install the software in diagnostics mode as described here

http://usa.autodesk.com/getdoc/id=TS75218?

If the issue persisits, please post the all the log files from the %temp% folder (start->run/search->type %temp% ->Enter) as a zip file.

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Hashim Mundol
Autodesk Product Support
Autodesk, Inc.

Contributor
mbeffinger
Posts: 11
Registered: ‎06-24-2011
Message 3 of 16 (4,269 Views)

Re: Installation Error

07-06-2011 05:08 PM in reply to: hashim.mundol

Still have problems installing.  Attached are zipped logfiles of all.

Thanks again.

Product Support
hashim.mundol
Posts: 1,459
Registered: ‎05-21-2010
Message 4 of 16 (4,250 Views)

Re: Installation Error

07-07-2011 10:52 AM in reply to: mbeffinger

there should be more log files (bigger in size). if not please enable msi verbose log and try to install again which will create MSI*.log in temp folder

http://support.microsoft.com/kb/223300

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Hashim Mundol
Autodesk Product Support
Autodesk, Inc.

Contributor
mbeffinger
Posts: 11
Registered: ‎06-24-2011
Message 5 of 16 (4,225 Views)

Re: Installation Error

07-09-2011 10:12 AM in reply to: hashim.mundol

Have the correct file but even when zipped it is over 4600KB - any other suggestions?  Also it appears that the same problem now exists when I attempt to re-install my OLDER versions of Maya as well (2009 and 2011).  Now I have NO Maya to work with.  Most of my class mates are having similar issues.

 

Thanks again.

 

Michael

Contributor
mbeffinger
Posts: 11
Registered: ‎06-24-2011
Message 6 of 16 (4,201 Views)

Re: Installation Error

07-10-2011 03:07 PM in reply to: mbeffinger

Have broken the logs into separate files and zipped.  Hope this works.  There are 5 total - might have to send more than 1 reply.

 

Thanks.

 

#1

Contributor
mbeffinger
Posts: 11
Registered: ‎06-24-2011
Message 7 of 16 (4,200 Views)

Re: Installation Error

07-10-2011 03:07 PM in reply to: mbeffinger
Contributor
mbeffinger
Posts: 11
Registered: ‎06-24-2011
Message 8 of 16 (4,199 Views)

Re: Installation Error

07-10-2011 03:08 PM in reply to: mbeffinger

#3

 

LAST ONE.

Product Support
hashim.mundol
Posts: 1,459
Registered: ‎05-21-2010
Message 9 of 16 (4,183 Views)

Re: Installation Error

07-11-2011 12:09 AM in reply to: mbeffinger

Did you have any other version of Maya on this machine ?

 

If you have no other Autodesk Software on this machine, please try to delete following folders manually and try to install

 

C:\ProgramData\programdata\autodesk

C:\ProgramData\programdata\flexnet\adsk*.*

 

 

 

---------------------------------------------------------------------------------------
If my post answers your question, please mark it as an Accepted Solution, so that others can find answers quickly!
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Hashim Mundol
Autodesk Product Support
Autodesk, Inc.

Contributor
mbeffinger
Posts: 11
Registered: ‎06-24-2011
Message 10 of 16 (4,163 Views)

Re: Installation Error

07-11-2011 09:50 AM in reply to: hashim.mundol

Still didn't work - removed ALL Autodesk products (Motionbuilder and Mudbox) and all associated folders.  Attempted to install in both normal and diagnostic modes.

 

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