Installation & Licensing

[#1]

I keep getting the following error message during installation of Maya 2012 (Student Edition):

1: 5 2: Failed to install/uninstall the anchor service. 3: 1002

I have already done the following:

-turned off UAC

-uninstalled previous version of Maya (2010 and 2008)

-restarted computer

Any other suggestions or recommendations?  If there is a 3rd party utility needed?

Thank you.

[#2]

Please try to install the software in diagnostics mode as described here

http://usa.autodesk.com/getdoc/id=TS75218?

If the issue persisits, please post the all the log files from the %temp% folder (start->run/search->type %temp% ->Enter) as a zip file.

[#3]

Still have problems installing.  Attached are zipped logfiles of all.

Thanks again.

[#4]

there should be more log files (bigger in size). if not please enable msi verbose log and try to install again which will create MSI*.log in temp folder

http://support.microsoft.com/kb/223300

[#5]

Have the correct file but even when zipped it is over 4600KB - any other suggestions?  Also it appears that the same problem now exists when I attempt to re-install my OLDER versions of Maya as well (2009 and 2011).  Now I have NO Maya to work with.  Most of my class mates are having similar issues.

Thanks again.

Michael

[#6]

Have broken the logs into separate files and zipped.  Hope this works.  There are 5 total - might have to send more than 1 reply.

Thanks.

#1

[#7]

#2

[#8]

#3

LAST ONE.

[#9]

Did you have any other version of Maya on this machine ?

If you have no other Autodesk Software on this machine, please try to delete following folders manually and try to install

C:\ProgramData\programdata\autodesk

C:\ProgramData\programdata\flexnet\adsk*.*

[#10]

Still didn't work - removed ALL Autodesk products (Motionbuilder and Mudbox) and all associated folders.  Attempted to install in both normal and diagnostic modes.

What's next?