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Install error when running setup file

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thutcherson
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311 Views, 2 Replies
‎07-02-2013 07:25 AM
‎07-02-2013 07:25 AM

Install error when running setup file

I am getting the attached error message with both revit 2014 and CAD 2014. I am trying to install on a new 64 bit computer that is running windows 8. Any thoughts?

 

I have tried disabling the antivirus software, deleting the files in the temp folder, and downloading the software from a virtual agent at autodesk. Nothing seems to make a difference...

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TravisNave
Mentor
in reply to: thutcherson
‎07-02-2013 09:33 AM
‎07-02-2013 09:33 AM

Welcome to the peer forum. 

 

Try disabling UAC as much as possible in Win8.  Enable the Administrator account.  Login as Administrator and install it from there.  See if you get the same error.



Travis Nave Send TravisNave a Private Message                                             Need help in your post? Mention me with @TravisNave



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emily.xu
Autodesk Support
in reply to: thutcherson
‎07-05-2013 12:09 AM
‎07-05-2013 12:09 AM

Another suggestion from me is try to empty your temp folder(access by %temp% in your Windows Explorer), then reboot the machine,and try to reinstall.

Hope that helps.

 


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Emily Xu
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