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jsrmid
Posts: 7
Registered: ‎09-18-2013
Message 1 of 11 (1,029 Views)
Accepted Solution

Install cant find EULA

1029 Views, 10 Replies
09-18-2013 04:26 PM

When installing Autodesk DWG TrueView 2014 on Windows 7 32-bit, I get a message about not finding the EULA. At the point where I click "Install On This Computer" I get a DWG Trueview 2014 window with the message "Can't Find End User License Agreement" my only option is to click ok which closes the install.

 

I hope someone can help, I've installed this software multiple times and have never ran across this.

Product Support
aaronhai
Posts: 247
Registered: ‎03-25-2010
Message 2 of 11 (1,005 Views)

Re: Install cant find EULA

09-19-2013 03:35 AM in reply to: jsrmid

Hi jsrmid,

 

Welcome to Autodesk Discussion Group.

In order to eliminate bad installer issue, may I request for a re-download of the DWG TrueView installer?

 

Thank you.

 



Aaron Hai
Active Member
jsrmid
Posts: 7
Registered: ‎09-18-2013
Message 3 of 11 (994 Views)

Re: Install cant find EULA

09-19-2013 08:53 AM in reply to: aaronhai

I still receive the same issue. The first time I tried it this morning it allowed me to accept the EULA but the install failed. After I retried the EULA doesnt come up again

*Expert Elite*
TravisNave
Posts: 9,936
Registered: ‎01-14-2005
Message 4 of 11 (989 Views)

Re: Install cant find EULA

09-19-2013 09:11 AM in reply to: jsrmid

See if you can physically find the EULA file and move it to where it is expected.

Travis Nave Send TravisNave a Private Message                       Need help in your post? Mention me with @TravisNave
Community Manager
philip.s
Posts: 2,374
Registered: ‎09-27-2011
Message 5 of 11 (983 Views)

Re: Install cant find EULA

09-19-2013 09:26 AM in reply to: jsrmid

Hi Jorge,

 

Do you experience the same behavior if you bypass the download manager and utilize a direct DWG TrueView 2014 download link?



Philip Schmelzer
Active Member
jsrmid
Posts: 7
Registered: ‎09-18-2013
Message 6 of 11 (983 Views)

Re: Install cant find EULA

09-19-2013 09:26 AM in reply to: TravisNave

The EULA is in C:\Autodesk\SetupDWGTrueView2014_ENU_32bit\EULA folder, should it be somewhere else? I checked the minimum system requirements and it meets all. I'm running Office 2003, could that be the issue? The EULA is saved as a Word doc

Active Member
jsrmid
Posts: 7
Registered: ‎09-18-2013
Message 7 of 11 (975 Views)

Re: Install cant find EULA

09-19-2013 10:29 AM in reply to: philip.s
I Attempted without the installer and used the option to download with the browser instead, it has the same issue. I'm trying to install the 32 bit version
Active Member
jsrmid
Posts: 7
Registered: ‎09-18-2013
Message 8 of 11 (970 Views)

Re: Install cant find EULA

09-19-2013 10:38 AM in reply to: jsrmid

This happens on DWG Trueview 2011 version as well

*Expert Elite*
TravisNave
Posts: 9,936
Registered: ‎01-14-2005
Message 9 of 11 (964 Views)

Re: Install cant find EULA

09-19-2013 10:48 AM in reply to: jsrmid

And you are not installing outside of your region or with a foreign OS or language, correct?

Travis Nave Send TravisNave a Private Message                       Need help in your post? Mention me with @TravisNave
Active Member
jsrmid
Posts: 7
Registered: ‎09-18-2013
Message 10 of 11 (963 Views)

Re: Install cant find EULA

09-19-2013 10:50 AM in reply to: jsrmid

I was able to successfully install  the software :smileyvery-happy:

 

I opened the Setup.ini document and found a line about the EULA.

 

EULA_PATH=EULA

 

Changed it to the correct path

 

EULA_PATH=C:\Autodesk\SetupDWGTrueView2014_ENU_32bit\EULA

 

Saved the file and the install worked!

 

Thanks for the help

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