Installation & Licensing

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Employee
Posts: 124
Registered: ‎04-12-2010
Message 1 of 14 (9,324 Views)

Install Option Greyed out when trying to install AutoCAD.

9324 Views, 13 Replies
10-01-2010 11:06 AM

There have been quite a few cases where the install option has been greyed out within the Installation dialogs and the Microsoft Cleanup Utility has not been able to resolve the issue. In this situation, there is another suggestion that can be helpful.

 

Sometimes the option to install can be greyed out if the installer perceives that the application is already present on the machine. This is generally due to some Windows Installer registry information being left behind by a previous attempt to install the application or an install folder being left behind. To resolve this, you can verify whether there are any entries for the Autodesk application you are trying to install at the following location in the registry:

 

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products]

 

and:

 

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]

 

The registry information can be viewed by choosing START > RUN and typing 'regedit'. As with any edits to the Registry, it is strongly suggested to back up the Registry before editing.

 

Once the keys are removed, the product will generally install correctly.

 

The Install option can also be greyed out for other reasons, and in that case a message will be displayed under the Product Name, indicating whether it is disabled due to a non-compatible version of IE or a version of DWF Viewer 6.5 or earlier being found on the machine (as documented here:

 

http://forums.autodesk.com/t5/Installation-Licensing/Inventor-2011-and-Internet-Explorer-6-amp-7/m-p... ).

 

Resolving each of those issues will generally allow the install to run successfully.

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Alison Gangler
IPG - ICP Install Engineer
Autodesk, Inc.

New Member
Posts: 1
Registered: ‎10-06-2012
Message 2 of 14 (8,326 Views)

Re: Install Option Greyed out when trying to install AutoCAD.

10-06-2012 11:38 PM in reply to: alison.gangler

I'm having this issue but on my MAC running Lion.

Any solutions for this?

Community Manager
camilo.lemos
Posts: 793
Registered: ‎09-28-2011
Message 3 of 14 (8,313 Views)

Re: Install Option Greyed out when trying to install AutoCAD.

10-07-2012 07:32 AM in reply to: ozz_ibarra

Hi ozz_ibarra and welcome to the forums.

 

This is a known issue with AutoCAd for Mac 2013, please use the workaround listed here.

 

Let us know how if you need any further assistance.



Camilo Lemos
New Member
Posts: 2
Registered: ‎11-04-2012
Message 4 of 14 (7,978 Views)

Re: Install Option Greyed out when trying to install AutoCAD.

11-04-2012 03:03 PM in reply to: alison.gangler

Hi,

I have this problem. The install option is grayed out when i try to install AutoCAD 2013 and it says that AutoCAD is already installed on my machine.

I uninstalled previous Autodesk programs, cleared my machine from all autodesk files. Cleaned up the registry.(I followed the process on your website "How to remove all Autodesk products from a Windows system")

Under 

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products]

and:

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]

I cannot see any Autodesk files (there are lots of wierd named folders, but nothing that will associate with autodesk).

However, I still unable install AutoCad 2013 on my laptop.

 

Please, help me figure out what is the problem.

If you need any specific information just let me know.

New Member
Posts: 1
Registered: ‎01-18-2013
Message 5 of 14 (7,014 Views)

Re: Install Option Greyed out when trying to install AutoCAD.

01-18-2013 02:31 PM in reply to: dasha.zubkova

dasha.zubkova, I am having the exact same issue. Any word back on what we can do?

 

Thank you!

New Member
Posts: 2
Registered: ‎11-04-2012
Message 6 of 14 (7,006 Views)

Re: Install Option Greyed out when trying to install AutoCAD.

01-18-2013 04:03 PM in reply to: j.mills
Hi. I solved this problem with Microsoft service called Fix it. Here is a link http://support.microsoft.com/mats/program_install_and_uninstall/ Just run the service from website. Worked for me. Hope it helps.
New Member
Posts: 1
Registered: ‎04-16-2013
Message 7 of 14 (5,758 Views)

Re: Install Option Greyed out when trying to install AutoCAD.

04-16-2013 10:42 AM in reply to: alison.gangler

Install is not greyed out but this is the closest to install issue. once I click install I am being told to close the following file "Inventor.exe". Of course if I close it it closes the install program. The install is currently the only open file. What should I do?

Member
bgans262
Posts: 3
Registered: ‎12-01-2011
Message 8 of 14 (5,113 Views)

Re: Install Option Greyed out when trying to install AutoCAD.

05-29-2013 09:56 AM in reply to: alison.gangler

This still didn't work for me the screen still greyed out when I opened the program and it says "A problem caused this program to stop working correctly. Windows will close the program and will notify you if a solution is available." Please help!

New Member
Posts: 1
Registered: ‎09-28-2013
Message 9 of 14 (3,311 Views)

Re: Install Option Greyed out when trying to install AutoCAD.

09-28-2013 07:15 PM in reply to: alison.gangler

I am trying to install iNVENTOR PRO on my computer. I am a student at Itt-Tech and they use  the 2012 version, but I can only download 2013 which does not work with the one at school. What do I do?

New Member
Posts: 1
Registered: ‎11-08-2013
Message 10 of 14 (2,640 Views)

Re: Install Option Greyed out when trying to install AutoCAD.

11-08-2013 07:09 AM in reply to: alison.gangler

I HAVE FAILED TO INSTAL AUTODESKCIVIL3D 2013 IN MY LAPTOP.

PLEASE HELP ME,

CHANDA

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