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Active Member
rdelbian
Posts: 7
Registered: ‎12-31-2008
Message 1 of 7 (210 Views)

Infrastructure Design Suite Premium 2014 installation error

210 Views, 6 Replies
01-21-2014 11:23 AM

Trying to install Design Suite Premium from an Image, I am getting the following error message:

 

"The Version of this file is not compatible with the version of Windows you're running.  Check your computer's system information to see whether you need an x86(32-bit0 or x64 (64-bit)version of the program, and then contact the software publisher."

 

The error in the system Even Log reads:

The program or feature "\??\UNC\SERVER\vol3\Images\civil3D2014\Img\setup.exe" cannot start or run due to incompatibity with 64-bit versions of Windows. Please contact the software vendor to ask if a 64-bit Windows compatible version is available.

 

Source = Wow64 Emulation Layer with an error code of 1109

 

There are no messages in the installation log file.

 

The suite installed fine on a couple of brand new workstations, but users with existing versions of Civil3D fails.  All of our workstations run windows 7  64 bit and users are all admin on their local machines.  Workstations all exceed minimum requirements for installation.  I've uninstalled all versions of the C++ Distributable software.  No joy. 

Community Manager
jessica.t
Posts: 1,158
Registered: ‎02-28-2012
Message 2 of 7 (179 Views)

Re: Infrastructure Design Suite Premium 2014 installation error

01-21-2014 02:19 PM in reply to: rdelbian

Hello Rich!

 

I found this solution online, will you test it out to see if it resolves your issue?

 

Thank you!



Jessica Thrasher
Active Member
rdelbian
Posts: 7
Registered: ‎12-31-2008
Message 3 of 7 (176 Views)

Re: Infrastructure Design Suite Premium 2014 installation error

01-21-2014 02:28 PM in reply to: rdelbian

sorry, I'm confused.  what should I be doing? I'm not sure what file I should be associating with what program.

 

I am trying to install infrastructure design suite 2014 from an image I created.  The shortcut points to a setup.exe and tells it to use an .ini file for config information.  The image works on a brand new PC, but will not work on an older PC with previous versions installed.

Community Manager
jessica.t
Posts: 1,158
Registered: ‎02-28-2012
Message 4 of 7 (169 Views)

Re: Infrastructure Design Suite Premium 2014 installation error

01-21-2014 03:28 PM in reply to: rdelbian

It's very highly possible the machine you're trying to install from is not compatible with this product, what operating system are you working with?

 

And copying a product from an image is not supported, have you tried doing a fresh installation?



Jessica Thrasher
Active Member
rdelbian
Posts: 7
Registered: ‎12-31-2008
Message 5 of 7 (161 Views)

Re: Infrastructure Design Suite Premium 2014 installation error

01-22-2014 06:04 AM in reply to: rdelbian

As I said in my original post, all machines are windows 7 64 bit.  The image installs fine on brand new machines, but older machines that have previous versions of Civil3D return the error.

Active Member
rdelbian
Posts: 7
Registered: ‎12-31-2008
Message 6 of 7 (148 Views)

Re: Infrastructure Design Suite Premium 2014 installation error

01-23-2014 06:14 AM in reply to: rdelbian
I recreated the deployment and I no longer get this error. However, the deployment still fails with the error that the upiconfig.xml file is missing for the civil3d installation.
Does anyone know where the UPI folder should go in the deployment folder structure?
Product Support
david.lau
Posts: 1,350
Registered: ‎06-18-2008
Message 7 of 7 (133 Views)

Re: Infrastructure Design Suite Premium 2014 installation error

01-23-2014 04:40 PM in reply to: rdelbian

Can you re-create the deployment using only Civil 3D but use the IDSP serial and PK?

 

1. Use Virtual Agent to download the software via step 3 here:

 

http://upandready.typepad.com/up_and_ready/2013/01/quick-start-downloads.html

 

2.  Check step step 3 noted here:

 

http://upandready.typepad.com/up_and_ready/2013/09/quick-start-suite-deployment-tips.html



David Lau

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