Installation & Licensing

Community Manager
Posts: 2,374
Registered: ‎09-27-2011
Message 11 of 13 (128 Views)

Re: Incorrect Serial Number

11-02-2012 03:24 PM in reply to: r.hughes12

Hello Rosemary and welcome to the forums!


The steps that you had previously described (choose version, language, operation system, and browser download) are those needed to initiate the download process from within the Education Community. Where you able to download the software by clicking on the browser download button?


Once downloaded, opening the .dmg (Mac) will start the installation process at which point you will either be able to input the licensing information of install as a trial.


How to Install Autodesk Software on a Single Computer - LINK


Please let us know if you have any additional questions!

Philip Schmelzer
New Member
Posts: 1
Registered: ‎11-07-2012
Message 12 of 13 (98 Views)

Re: Incorrect Serial Number

11-07-2012 11:04 AM in reply to: michael.anderson.74

i have the same problem ... !!

Community Manager
Posts: 2,374
Registered: ‎09-27-2011
Message 13 of 13 (94 Views)

Re: Incorrect Serial Number

11-07-2012 11:52 AM in reply to: roni-meckawy

Hi Rowan,


In this instance you will need an activation code to manually override the system, of which I'd be happy to generate for you. Please send me a Private Message (click on my philip.s profile name and then "Send this user a private message") with the corresponding request code and serial number.


Please note that for future reference you can also receive an activation code directly from our Registration and Activation team by clicking here.

Philip Schmelzer

You are not logged in.

Log into access your profile, ask and answer questions, share ideas and more. Haven't signed up yet? Register

Are you familiar with the Autodesk Expert Elites? The Expert Elite program is made up of customers that help other customers by sharing knowledge and exemplifying an engaging style of collaboration. To learn more, please visit our Expert Elite website.

Need installation help?

Start with some of our most frequented solutions to get help installing your software.

Ask the Community

Up & Ready Blog

Boldly Install, Configure and Deploy Autodesk Software.

AutodeskHelp Blog

Your one-stop shop for the latest solutions, breaking news, and behind the scenes access to the world of Autodesk support.

Connect with Us