Installation & Licensing

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New Member
Posts: 1
Registered: ‎09-05-2012
Message 1 of 13 (746 Views)

Incorrect Serial Number

746 Views, 12 Replies
09-05-2012 08:16 PM

I just downloaded the free software for students and was given a serial number and product key but when i put them in to register my software I get this error message:

 

"The Serial Number or Product Key don't Match. 

Valid format for serial number is (XXX-XXXXXXXX)"

 

No, I haven't imputted them incorectly.. what can I do to solve this issue?

 

Thanks

Customer Service
joane.bonghanoy
Posts: 595
Registered: ‎06-06-2011
Message 2 of 13 (744 Views)

Re: Incorrect Serial Number

09-05-2012 09:28 PM in reply to: michael.anderson.74

Hi michael.anderson.74,

 

We have had some Download and Activation Issues in our EDU site but everything has been resolved now. Please click here : http://autode.sk/OKbrGd for more details and some troubleshooting steps.



Joane Bonghanoy
New Member
Posts: 2
Registered: ‎09-28-2012
Message 3 of 13 (648 Views)

Re: Incorrect Serial Number

09-28-2012 01:22 PM in reply to: michael.anderson.74

I am having the same problem on Sept 28.  Please advise.

New Member
Posts: 2
Registered: ‎09-28-2012
Message 4 of 13 (643 Views)

Re: Incorrect Serial Number

09-28-2012 01:52 PM in reply to: doug.earl.mail

Never mind, got it. Thanks.

New Member
Posts: 2
Registered: ‎10-27-2012
Message 5 of 13 (545 Views)

Re: Incorrect Serial Number

10-27-2012 04:55 PM in reply to: michael.anderson.74

Hi, I just downloaded the free software "autoCAD" for students and a serial number doesn t work when I try to activate my software. I get this error message: The serial number you entered is not valid. Try again. (1), 

Customer Service
joane.bonghanoy
Posts: 595
Registered: ‎06-06-2011
Message 6 of 13 (512 Views)

Re: Incorrect Serial Number

10-28-2012 09:23 PM in reply to: mh187273

Hi mh187273,

 

Are you trying to Activate AutoCAD for MAC? If so, once you are in the Activation Page choose the option, "I want to Activate this using the 30 day Period". Once done, launch the software and Activate.

 

To Activate, please click here for Online Self Help or you can click on the "I still need help button" for further assistance needed.



Joane Bonghanoy
New Member
Posts: 2
Registered: ‎10-27-2012
Message 7 of 13 (505 Views)

Re: Incorrect Serial Number

10-29-2012 12:23 AM in reply to: joane.bonghanoy

No, it is autocad for 32 bit windows. I have serial number and request code. It is also invalid when I try to activate it manualy. 

Customer Service
joane.bonghanoy
Posts: 595
Registered: ‎06-06-2011
Message 8 of 13 (498 Views)

Re: Incorrect Serial Number

10-29-2012 12:35 AM in reply to: mh187273

Hi mh187273,

 

Please Private Message me (click on my joane.bonghanoy profile name and then “Send this user a private message) your Serial Number and Request Code.

 

I will check on it on my end and manually generate the Activation Code.



Joane Bonghanoy
New Member
Posts: 2
Registered: ‎11-02-2012
Message 9 of 13 (423 Views)

Re: Incorrect Serial Number

11-02-2012 08:48 AM in reply to: michael.anderson.74

I'm having this problem myself at the moment on my Mac...i've visited the autodesk care page that i've been directed to and tried to solve the issue by following its instruction however, i don't see any option to 'installing in trial mode' anywhere? i'm simply asked to 'choose version', 'language' and 'operation system', then theres just a browser download icon.

 

any help would be great!?

 

thanks

 

 

New Member
Posts: 2
Registered: ‎11-02-2012
Message 10 of 13 (420 Views)

Re: Incorrect Serial Number

11-02-2012 09:01 AM in reply to: r.hughes12

The version I've downloaded and am trying to install is AutoCAD 2012 for Mac...

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