Installation & Licensing

Reply
New Member
michael.anderson.74
Posts: 1
Registered: ‎09-05-2012
Message 1 of 13 (768 Views)

Incorrect Serial Number

768 Views, 12 Replies
09-05-2012 08:16 PM

I just downloaded the free software for students and was given a serial number and product key but when i put them in to register my software I get this error message:

 

"The Serial Number or Product Key don't Match. 

Valid format for serial number is (XXX-XXXXXXXX)"

 

No, I haven't imputted them incorectly.. what can I do to solve this issue?

 

Thanks

Customer Service
joane.bonghanoy
Posts: 679
Registered: ‎06-06-2011
Message 2 of 13 (766 Views)

Re: Incorrect Serial Number

09-05-2012 09:28 PM in reply to: michael.anderson.74

Hi michael.anderson.74,

 

We have had some Download and Activation Issues in our EDU site but everything has been resolved now. Please click here : http://autode.sk/OKbrGd for more details and some troubleshooting steps.



Joane Bonghanoy
New Member
doug.earl.mail
Posts: 2
Registered: ‎09-28-2012
Message 3 of 13 (670 Views)

Re: Incorrect Serial Number

09-28-2012 01:22 PM in reply to: michael.anderson.74

I am having the same problem on Sept 28.  Please advise.

New Member
doug.earl.mail
Posts: 2
Registered: ‎09-28-2012
Message 4 of 13 (665 Views)

Re: Incorrect Serial Number

09-28-2012 01:52 PM in reply to: doug.earl.mail

Never mind, got it. Thanks.

New Member
mh187273
Posts: 2
Registered: ‎10-27-2012
Message 5 of 13 (567 Views)

Re: Incorrect Serial Number

10-27-2012 04:55 PM in reply to: michael.anderson.74

Hi, I just downloaded the free software "autoCAD" for students and a serial number doesn t work when I try to activate my software. I get this error message: The serial number you entered is not valid. Try again. (1), 

Customer Service
joane.bonghanoy
Posts: 679
Registered: ‎06-06-2011
Message 6 of 13 (534 Views)

Re: Incorrect Serial Number

10-28-2012 09:23 PM in reply to: mh187273

Hi mh187273,

 

Are you trying to Activate AutoCAD for MAC? If so, once you are in the Activation Page choose the option, "I want to Activate this using the 30 day Period". Once done, launch the software and Activate.

 

To Activate, please click here for Online Self Help or you can click on the "I still need help button" for further assistance needed.



Joane Bonghanoy
New Member
mh187273
Posts: 2
Registered: ‎10-27-2012
Message 7 of 13 (527 Views)

Re: Incorrect Serial Number

10-29-2012 12:23 AM in reply to: joane.bonghanoy

No, it is autocad for 32 bit windows. I have serial number and request code. It is also invalid when I try to activate it manualy. 

Customer Service
joane.bonghanoy
Posts: 679
Registered: ‎06-06-2011
Message 8 of 13 (520 Views)

Re: Incorrect Serial Number

10-29-2012 12:35 AM in reply to: mh187273

Hi mh187273,

 

Please Private Message me (click on my joane.bonghanoy profile name and then “Send this user a private message) your Serial Number and Request Code.

 

I will check on it on my end and manually generate the Activation Code.



Joane Bonghanoy
New Member
r.hughes12
Posts: 2
Registered: ‎11-02-2012
Message 9 of 13 (445 Views)

Re: Incorrect Serial Number

11-02-2012 08:48 AM in reply to: michael.anderson.74

I'm having this problem myself at the moment on my Mac...i've visited the autodesk care page that i've been directed to and tried to solve the issue by following its instruction however, i don't see any option to 'installing in trial mode' anywhere? i'm simply asked to 'choose version', 'language' and 'operation system', then theres just a browser download icon.

 

any help would be great!?

 

thanks

 

 

New Member
r.hughes12
Posts: 2
Registered: ‎11-02-2012
Message 10 of 13 (442 Views)

Re: Incorrect Serial Number

11-02-2012 09:01 AM in reply to: r.hughes12

The version I've downloaded and am trying to install is AutoCAD 2012 for Mac...

You are not logged in.

Log into access your profile, ask and answer questions, share ideas and more. Haven't signed up yet? Register

Announcements
Are you familiar with the Autodesk Expert Elites? The Expert Elite program is made up of customers that help other customers by sharing knowledge and exemplifying an engaging style of collaboration. To learn more, please visit our Expert Elite website.

Need installation help?

Start with some of our most frequented solutions to get help installing your software.

Ask the Community


Up & Ready Blog

Boldly Install, Configure and Deploy Autodesk Software.

AutodeskHelp Blog

Your one-stop shop for the latest solutions, breaking news, and behind the scenes access to the world of Autodesk support.

Connect with Us

Twitter

Pinterest

Blog

Youtube