Installation & Licensing

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Active Member
ca5555
Posts: 6
Registered: ‎02-06-2010
Message 1 of 6 (222 Views)

I bought an upgrade and it will not install, how do I get help or get a refund

222 Views, 5 Replies
12-17-2012 07:08 PM
 
Customer Service
joane.bonghanoy
Posts: 666
Registered: ‎06-06-2011
Message 2 of 6 (219 Views)

Re: I bought an upgrade and it will not install, how do I get help or get a refu

12-17-2012 08:10 PM in reply to: ca5555

Hi ca5555,

 

What kind of installation error did you encounter? Any particular message?

 

Also, if you want to get a refund for the Product you would need to go back to the reseller from whom you purchased it. If you purchased it via our Online Store, click here for the refund Policy and Procedure.  



Joane Bonghanoy
Active Member
ca5555
Posts: 6
Registered: ‎02-06-2010
Message 3 of 6 (199 Views)

Re: I bought an upgrade and it will not install, how do I get help or get a refu

12-18-2012 08:25 AM in reply to: ca5555


2012/12/18:08:21:35 Craig CRAIG-VAIO === Setup started on CRAIG-VAIO by Craig ===
2012/12/18:08:21:35 Craig CRAIG-VAIO Launch
2012/12/18:08:21:35 Craig CRAIG-VAIO [Error: 1060] The specified service does not exist as an installed service.
2012/12/18:08:21:35 Craig CRAIG-VAIO [Error: 6] The handle is invalid.
2012/12/18:08:21:35 Craig CRAIG-VAIO [Error: 6] The handle is invalid.
2012/12/18:08:21:36 Craig CRAIG-VAIO PageOpen LaunchDialog  
2012/12/18:08:22:21 Craig CRAIG-VAIO PageOpen LicenseDialog  
2012/12/18:08:22:24 Craig CRAIG-VAIO PageOpen ProductInfoDialog  
2012/12/18:08:23:23 Craig CRAIG-VAIO PageOpen ProductSelectionDialog2  
2012/12/18:08:23:25 Craig CRAIG-VAIO PageOpen FullProgressDialog  
2012/12/18:08:23:26 Craig CRAIG-VAIO Installing .NET Framework Runtime 4.0: C:\Autodesk\AutoCADLT_2013_English_Win_64bit\3rdParty\NET\4\wcu\dotNetFramework\dotNetFx40_Full_x86_x64.exe /q
2012/12/18:08:24:01 Craig CRAIG-VAIO Install .NET Framework Runtime 4.0 Failed Installation aborted, Result=1603

*Expert Elite*
TravisNave
Posts: 9,936
Registered: ‎01-14-2005
Message 4 of 6 (190 Views)

Re: I bought an upgrade and it will not install, how do I get help or get a refu

12-18-2012 09:36 AM in reply to: ca5555

First, you need to make sure that you have local admin privileges, UAC off, and anti-virus temporarily disabled. 

 

Your product is failing to install because the prerequiste program required by the installer is newer than the version being installed. Please uninstall the prerequisite program causing the issue and run your installer again.

For more information about this process, please see my KB link here:

http://forums.autodesk.com/t5/Installation-Licensing/Some-Products-Fail-to-Install-Result-1603/td-p/...


.NET Framework issues can be resolved using the .NET Framework Cleanup Tool. More information about this tool can be found at my discussion thread here:

http://forums.autodesk.com/t5/Installation-Licensing/NET-Framework-Cleanup-Tool-for-Unhandled-Except...

Good Luck!

Travis Nave Send TravisNave a Private Message                       Need help in your post? Mention me with @TravisNave
Active Member
ca5555
Posts: 6
Registered: ‎02-06-2010
Message 5 of 6 (180 Views)

Re: I bought an upgrade and it will not install, how do I get help or get a refu

12-18-2012 09:53 AM in reply to: ca5555

thanks, I went for the refund

*Expert Elite*
TravisNave
Posts: 9,936
Registered: ‎01-14-2005
Message 6 of 6 (173 Views)

Re: I bought an upgrade and it will not install, how do I get help or get a refu

12-18-2012 10:28 AM in reply to: ca5555

That's fine. I just wanted you to be aware though that your installation log showed that the problem was not with the Autodesk software, but rather an existing prerequisite software issue on your Operating System.  Once that problem is resolved, you should not have any issues installing and using your product, should you decide to purchase again in the future.  Good luck!

 

Travis Nave Send TravisNave a Private Message                       Need help in your post? Mention me with @TravisNave

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