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boe_d
Posts: 2
Registered: ‎11-06-2013
Message 1 of 6 (244 Views)

How the heck do you contact Autodesk?

244 Views, 5 Replies
11-06-2013 06:24 PM

Hello,

 

We purchased Autocad 2008 a while back for our Thailand office.   A lot of details and data was lost during the flood.   We have a number (I think a confirmation number) for autocad.  I think we need the SN but can't find it.   We have just the install disk and a confirmation number.  The PC it was installed on died. We just want to ask if Autodesk has a record of our purchase.   I can't find a phone number, chat session, or email address.   The NSA is easier to contact.

 

If anyone has any info on how we might be able to reinstall our autocad, we'd greatly appreciate it.

Customer Service
joane.bonghanoy
Posts: 666
Registered: ‎06-06-2011
Message 2 of 6 (239 Views)

Re: How the heck do you contact Autodesk?

11-06-2013 06:43 PM in reply to: boe_d

Boe,

 

Reply back via Private Message (click on my joane.bonghanoy profile name and then “Send this user a private message”) with the details below:

 

    - Order #

    - Receipt/Invoice

    - Account/Name it was registered to

    - Physical Address it was registered to

    - Email Address it was registered to 



Joane Bonghanoy
New Member
boe_d
Posts: 2
Registered: ‎11-06-2013
Message 3 of 6 (226 Views)

Re: How the heck do you contact Autodesk?

11-06-2013 08:55 PM in reply to: joane.bonghanoy

Thanks for the fast assist!!   I'll PM you that info right now.

*Expert Elite*
DarrenP
Posts: 7,156
Registered: ‎09-13-2007
Message 4 of 6 (202 Views)

Re: How the heck do you contact Autodesk?

11-07-2013 06:06 AM in reply to: boe_d

did you purchase from a reseller?

*Expert Elite*
TravisNave
Posts: 9,927
Registered: ‎01-14-2005
Message 5 of 6 (199 Views)

Re: How the heck do you contact Autodesk?

11-07-2013 06:30 AM in reply to: boe_d

boe_d wrote:
...   The NSA is easier to contact.

 



I want to go on record that the NSA contacts *you*, not the other way around.  :smileyvery-happy:

 

On a serious note, Darren is right.  You should contact your Reseller.  And if you didn't buy from a Reseller, let this be a lesson to anyone else reading this!  :smileywink:

Travis Nave Send TravisNave a Private Message                       Need help in your post? Mention me with @TravisNave
*Expert Elite*
dgorsman
Posts: 5,035
Registered: ‎10-12-2006
Message 6 of 6 (194 Views)

Re: How the heck do you contact Autodesk?

11-07-2013 07:30 AM in reply to: TravisNave

Offsite backups, in case of catastrophic damage.  As noted, it *does* happen.

----------------------------------
If you are going to fly by the seat of your pants, expect friction burns.
Adopt. Adapt. Overcome. Or be overcome.
A good question will be halfway to a good answer.


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