Installation & Licensing

Reply
New Member
Posts: 2
Registered: ‎11-06-2013
Message 1 of 6 (178 Views)

How the heck do you contact Autodesk?

178 Views, 5 Replies
11-06-2013 06:24 PM

Hello,

 

We purchased Autocad 2008 a while back for our Thailand office.   A lot of details and data was lost during the flood.   We have a number (I think a confirmation number) for autocad.  I think we need the SN but can't find it.   We have just the install disk and a confirmation number.  The PC it was installed on died. We just want to ask if Autodesk has a record of our purchase.   I can't find a phone number, chat session, or email address.   The NSA is easier to contact.

 

If anyone has any info on how we might be able to reinstall our autocad, we'd greatly appreciate it.

Customer Service
joane.bonghanoy
Posts: 596
Registered: ‎06-06-2011
Message 2 of 6 (173 Views)

Re: How the heck do you contact Autodesk?

11-06-2013 06:43 PM in reply to: boe_d

Boe,

 

Reply back via Private Message (click on my joane.bonghanoy profile name and then “Send this user a private message”) with the details below:

 

    - Order #

    - Receipt/Invoice

    - Account/Name it was registered to

    - Physical Address it was registered to

    - Email Address it was registered to 



Joane Bonghanoy
New Member
Posts: 2
Registered: ‎11-06-2013
Message 3 of 6 (160 Views)

Re: How the heck do you contact Autodesk?

11-06-2013 08:55 PM in reply to: joane.bonghanoy

Thanks for the fast assist!!   I'll PM you that info right now.

*Expert Elite*
DarrenP
Posts: 6,848
Registered: ‎09-13-2007
Message 4 of 6 (136 Views)

Re: How the heck do you contact Autodesk?

11-07-2013 06:06 AM in reply to: boe_d

did you purchase from a reseller?

*Expert Elite*
TravisNave
Posts: 9,596
Registered: ‎01-14-2005
Message 5 of 6 (133 Views)

Re: How the heck do you contact Autodesk?

11-07-2013 06:30 AM in reply to: boe_d

boe_d wrote:
...   The NSA is easier to contact.

 



I want to go on record that the NSA contacts *you*, not the other way around.  :smileyvery-happy:

 

On a serious note, Darren is right.  You should contact your Reseller.  And if you didn't buy from a Reseller, let this be a lesson to anyone else reading this!  :smileywink:

Travis Nave Send TravisNave a Private Message                       Need help in your post? Mention me with @TravisNave
*Expert Elite*
dgorsman
Posts: 4,735
Registered: ‎10-12-2006
Message 6 of 6 (128 Views)

Re: How the heck do you contact Autodesk?

11-07-2013 07:30 AM in reply to: TravisNave

Offsite backups, in case of catastrophic damage.  As noted, it *does* happen.

----------------------------------
If you are going to fly by the seat of your pants, expect friction burns.
Adopt. Adapt. Overcome. Or be overcome.
A good question will be halfway to a good answer.


You are not logged in.

Log into access your profile, ask and answer questions, share ideas and more. Haven't signed up yet? Register

Announcements
Are you interested in helping shape the Autodesk Community?
We’re looking at a few different ways to improve the “All Forums” landing page and need your feedback! If interested, please take a few minutes to fill out the following Usability Study. Thank you for your time!

Need installation help?

Start with some of our most frequented solutions to get help installing your software.

Ask the Community




Connect with Us

Twitter

Pinterest

Blog

Youtube