Installation & Licensing

Reply
Valued Contributor
FT398
Posts: 91
Registered: ‎03-09-2003
Message 1 of 5 (224 Views)
Accepted Solution

How much longer until I get my license files?

224 Views, 4 Replies
06-20-2013 01:04 AM

Is there a problem with getting licenses at the moment? I used the online registration tool to get a couple of new files for our license servers but it through an error - not unusual as we have never managed to it to work for CADmep licenses. We always have to use the link on the error page to send the details to customer support who normally respond in a few hours but this time around, the link on the error page does nothing - click it and nothing whatsoever happens.

 

I then raised a case via our subscription help page but now, two days later I have still not had any response. In the meantime I raised a seperate unrelated support query using the subscription page and that one was answered in less than an hour.

 

Have the licensing people all gone on holiday or is the system broken? Is anybody else experiencing similar issues with getting license files at the moment?

Customer Service
celine.manca
Posts: 137
Registered: ‎03-14-2011
Message 2 of 5 (221 Views)

Re: How much longer until I get my license files?

06-20-2013 01:47 AM in reply to: FT398

Hi FT398,

 

Do you have already a request n° open for our Registration & Activation Team or our Product Support Team?

 

Thanks



Celine Manca
Valued Contributor
FT398
Posts: 91
Registered: ‎03-09-2003
Message 3 of 5 (217 Views)

Re: How much longer until I get my license files?

06-20-2013 01:50 AM in reply to: celine.manca
Case ID: 08502659
Customer Service
celine.manca
Posts: 137
Registered: ‎03-14-2011
Message 4 of 5 (208 Views)

Re: How much longer until I get my license files?

06-20-2013 02:21 AM in reply to: FT398

Thanks, I've contacted the Registration & Activation team regarding your case, they will contact you soon.

 



Celine Manca
*Expert Elite*
TravisNave
Posts: 9,930
Registered: ‎01-14-2005
Message 5 of 5 (196 Views)

Re: How much longer until I get my license files?

06-20-2013 08:41 AM in reply to: FT398

In the future, call the Activation Department and get your license files immediately.

http://en.autodesk.ca/adsk/servlet/index?siteID=9719649&id=9830778

1-800-551-1490 > Option 1 (English) > Option 2 > (Network)

Asia / Pacific: 65.6735.5688
Europe / Middle East / Asia: 41.32.723.9595

You will need to provide your serial number and ethernet ID of the new license server.

Travis Nave Send TravisNave a Private Message                       Need help in your post? Mention me with @TravisNave

You are not logged in.

Log into access your profile, ask and answer questions, share ideas and more. Haven't signed up yet? Register

Announcements
Are you familiar with the Autodesk Expert Elites? The Expert Elite program is made up of customers that help other customers by sharing knowledge and exemplifying an engaging style of collaboration. To learn more, please visit our Expert Elite website.

Need installation help?

Start with some of our most frequented solutions to get help installing your software.

Ask the Community


Up & Ready Blog

Boldly Install, Configure and Deploy Autodesk Software.

AutodeskHelp Blog

Your one-stop shop for the latest solutions, breaking news, and behind the scenes access to the world of Autodesk support.

Connect with Us

Twitter

Pinterest

Blog

Youtube