Installation & Licensing

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Valued Contributor
Posts: 88
Registered: ‎03-09-2003
Message 1 of 5 (190 Views)
Accepted Solution

How much longer until I get my license files?

190 Views, 4 Replies
06-20-2013 01:04 AM

Is there a problem with getting licenses at the moment? I used the online registration tool to get a couple of new files for our license servers but it through an error - not unusual as we have never managed to it to work for CADmep licenses. We always have to use the link on the error page to send the details to customer support who normally respond in a few hours but this time around, the link on the error page does nothing - click it and nothing whatsoever happens.

 

I then raised a case via our subscription help page but now, two days later I have still not had any response. In the meantime I raised a seperate unrelated support query using the subscription page and that one was answered in less than an hour.

 

Have the licensing people all gone on holiday or is the system broken? Is anybody else experiencing similar issues with getting license files at the moment?

Customer Service
celine.manca
Posts: 137
Registered: ‎03-14-2011
Message 2 of 5 (187 Views)

Re: How much longer until I get my license files?

06-20-2013 01:47 AM in reply to: FT398

Hi FT398,

 

Do you have already a request n° open for our Registration & Activation Team or our Product Support Team?

 

Thanks



Celine Manca
Valued Contributor
Posts: 88
Registered: ‎03-09-2003
Message 3 of 5 (183 Views)

Re: How much longer until I get my license files?

06-20-2013 01:50 AM in reply to: celine.manca
Case ID: 08502659
Customer Service
celine.manca
Posts: 137
Registered: ‎03-14-2011
Message 4 of 5 (174 Views)

Re: How much longer until I get my license files?

06-20-2013 02:21 AM in reply to: FT398

Thanks, I've contacted the Registration & Activation team regarding your case, they will contact you soon.

 



Celine Manca
*Expert Elite*
TravisNave
Posts: 9,538
Registered: ‎01-14-2005
Message 5 of 5 (162 Views)

Re: How much longer until I get my license files?

06-20-2013 08:41 AM in reply to: FT398

In the future, call the Activation Department and get your license files immediately.

http://en.autodesk.ca/adsk/servlet/index?siteID=9719649&id=9830778

1-800-551-1490 > Option 1 (English) > Option 2 > (Network)

Asia / Pacific: 65.6735.5688
Europe / Middle East / Asia: 41.32.723.9595

You will need to provide your serial number and ethernet ID of the new license server.

Travis Nave Send TravisNave a Private Message                       Need help in your post? Mention me with @TravisNave

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