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How do I run the downloaded AC 2013 exe file?

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Message 1 of 3
seskinner
279 Views, 2 Replies

How do I run the downloaded AC 2013 exe file?

Hello.

 

When I launch the exe file I downloaded from Subscription Center, It runs, asks permission, begins installing, then disappears. .NET is up to date. If I try to run it again, I briefly see a message saying its repairing AutoCAD, but then it disappears as well.

 

What's up? Is programming so difficult that it can't generate an error message any more. At least then I would have something to start with.

 

Thank you, Scott.

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Message 2 of 3
TravisNave
in reply to: seskinner

If it is asking you permission and not doing anything, you probably don't have proper rights and UAC needs to be disabled.



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Message 3 of 3
seskinner
in reply to: TravisNave

Spoiler
 

I can't get past the Akamai Downloader. I have admin priviledges, actually domain admin, and using Win7. If UAC is blocking it, I would get a message saying as much.

 

I've contacted Autodesk, and below is the reply. I tried the suggestions, and it didn't change a thing. No install or setup log files were created. I replied to Byron on Thursday stating as much, and I have yet to hear back fom him.

 

This is a case of lazy programming, pure and simple. If it should write to a log file, there is nothing stopping it from generating a Windows error dialoge other than a lack of code.

 

Why hasn't Autodesk reponded or offered to try a remote sesssion?

 

My name is Byron and I am a Support Specialist on the Autodesk Systems Team. Your Service Request has been escalated to me and I will be working with you to solve this case. 

In regards to your case about tAutoCAD 2013 not installing onto your computer, Please create a new user account onto your computer and give it administrator rights. Reboot computer. Log onto computer with newly created user account. Turn Antivirus software off. Now install AutoCAD 2013 if it fails to install please send me the install.log and the setup.log found in the %temp% folder.

Let me know if the above helps you resolve the issue.

In the meantime you can always utilize our Autodesk monitored forums located here: 
  
http://forums.autodesk.com/t5/Installation-Licensing/bd-p/24
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Here you can pose your question and get community and Autodesk monitor help directly. Thank you and I look forward to working with you on this case.

 

Best regards,

Byron Morales
Autodesk Support Team

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