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How do I chat a live person for autocad?

26 REPLIES 26
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Message 1 of 27
kwheeler2
34258 Views, 26 Replies

How do I chat a live person for autocad?

I am a student and am having trouble downloading autocad.  It says it is installed but it isn't.  I need to chat for help and don't know how to get a live person instead of the virtual help.  Can someone please email me at kadkins1127@outlook.com and let me know the process for chatting a live person.  I am very frustrated and need help.  Thanks so much.  Kim

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26 REPLIES 26
Message 2 of 27
pendean
in reply to: kwheeler2

You don't.
Share info about your PC, OS, exact version you downloaded, if you've done it before somehow, a screenshot of the actual error etc and someone can start helping you.
Message 3 of 27
t_gaisf
in reply to: kwheeler2

Hi Kim, 

 

You can submit a request to the students communty under the link below:

 

Education Community assistance

 

 



Franz Gaisbauer

Message 4 of 27
philip.s
in reply to: kwheeler2

Hey Kim,

 

Not sure if you've already figured this one out or not, but just wanted to add that "the software is already installed" error messages are typically resolved by running Microsoft Fix-it.

Message 5 of 27
stairdesigner
in reply to: pendean

I could use a live person as well.

 

I deleted my 2005 from my old laptop to give to my daughter. Installed it into new one, but need an activation code asap. Sitting hours from home, autocad timed out, no autocad, 5 guys waiting on me.......very unhappy!

 

How do I get one? Brent

 

 

btw, its been activated three times since 05 because of computer upgrades. Tried to get a trail and no luck.

 

running win 8 - 64 Autocad worked fine under administrator. I just use a laptop as a secondary on the jobsite.

 

Message 6 of 27
philip.s
in reply to: stairdesigner

Hello @stairdesigner

 

You can contact our License Assistance Team for direct activation support if you're still in need.

To find self-service solutions or reach us via Chat for Activation and Licensing Help:
Visit http://knowledge.autodesk.com/contactus
Select “Activation & Registration” or “License Management”
Select appropriate subtopics from the pull-down menus.
Select “I Still Need Help” if you need personal assistance.

 

Sounds like you're familar with the system requirements / wanted to point out for anyone else that looks at this thread that the 1st Windows 8 supported version of AutoCAD is the 2013 release with SP2.

 

Windows 8 and 8.1 Support for Autodesk products

Message 7 of 27
wgibson
in reply to: kwheeler2

I was / am having difficulty installing software and on one of the support pages, a chat window opened and I was able to chat with someone.  THey offered a link to the software, but it still doesn't work and I can't seem to navigate back to the page with the chat, even though I saved the URL, in case.  THe URL took me to the contact page, but I couldn't find a way to activate the chat again.  Tough to get help.

Message 8 of 27
lynn_zhang
in reply to: wgibson

Hi @wgibson Welcome to Autodesk Community!

 

Here's how you navigate to our Live Chat:

 

  1. Visit http://knowledge.autodesk.com/contactus
  2. Select what we can help you with
  3. Select appropriate subtopics from the pull-down menus
  4. Select “I Still Need Help” and the option for Chat will appear
  5. Click "Chat" button and you will be taken to the Live Chat

Hope this helps! Smiley Happy





Lynn Zhang
Community Manager


Message 9 of 27
Sam70002
in reply to: lynn_zhang

Lynn Zhang and Philip Schmelzer, as representatives of Autodesk, why don't you give us your nembers so that we may contact one of you and have our call forwarded to the propper channel.  I have been trugging through the Autodesk website for an hour and I have to say, the way you guys handle customers is just about as conveluted as your software.

Message 10 of 27
philip.s
in reply to: Sam70002

Hi @Sam70002,

 

Perhaps you can explain your issue / what you are trying to find on the site? That would allow me to help troubleshoot or at least get you pointed in the right direction, as well as identify any documentation gaps. Apologies for the inconvenience but hopefully we can help get this taken care of ASAP! 

Message 11 of 27
tonystinge
in reply to: lynn_zhang

I do not see "I Still Need Help" option after making my selection from the appropriate subtopics. Please help.
Message 12 of 27
zidikhan
in reply to: lynn_zhang

Hi..plz some bdy help me ...when i installed auto cad 2013 on window 7,,and try to activate start XFORCE Keygen 64bit as administrator and click on patch

it will show me this msg ,,Error msg,,,make sure you can write to current directory...what shoul i do..plz help me.

Message 13 of 27
JDMather
in reply to: zidikhan


@zidikhan wrote:

...and try to activate start XFORCE Keygen 64bit .....


Can you post reference information about this "XFORCE Keygen"?


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Message 14 of 27
howard877X4
in reply to: kwheeler2

I followed these instructions and got only a blank page. I have been trying to contact support to no avail as I puchased new ACADLT today and it won't load, had trouble downloading, support said they'd wait to help me but I got up to do some dishes and when I got back the thing was downloaded and the support guy was gone. I have a case number but all I get is blank pages at Autodesk when I try to contact them. I can't even sign into the account I just set up today. Very frustrating.

Message 15 of 27
jeffrey.sin
in reply to: howard877X4

Hi @howard877X4,

 

Welcome to the Community. 

 

Sorry about that, I tried re-syncing your account and subscription, could you try to access your AutoCAD LT software once again and also try to log-in to your Autdoesk Account to see if you are now able to access it? Let us know how it goes. 


Thank you, 

 



Jeffrey Sin

Autodesk Customer Support
Message 16 of 27
howard877X4
in reply to: jeffrey.sin

After giving up on trying to contact anyone at autodesk I went and figured
out why it wouldn't install and installed it.

Thank you



--
Howard Switzer - Architect
668 Hurricane Creek Road
Linden, TN 37096
931 589 6513
www.earthandstraw.com

“You never change things by fighting the existing reality.
To change something, build a new model that makes the existing model
obsolete.”
― Richard Buckminster Fuller
Message 17 of 27
fairair
in reply to: kwheeler2

ploter not working in 2016 autocad
Message 18 of 27
Mark.Lancaster
in reply to: fairair

@fairair  Also I would recommend posting your problem just once and not in multiple areas.  

Mark Lancaster


  &  Autodesk Services MarketPlace Provider


Autodesk Inventor Certified Professional & not an Autodesk Employee


Likes is much appreciated if the information I have shared is helpful to you and/or others


Did this resolve your issue? Please accept it "As a Solution" so others may benefit from it.

Message 19 of 27
ayanasser
in reply to: t_gaisf

I didn't receive an email with my product key & my serial number ..help me,please
Message 20 of 27
ayanasser
in reply to: philip.s

didn't receive an email with my product key & my serial number ..help me,please

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