Installation & Licensing

New Member
Posts: 1
Registered: ‎10-08-2013
Message 1 of 4 (1,550 Views)

How do I chat a live person for autocad?

1550 Views, 3 Replies
10-08-2013 11:29 PM

I am a student and am having trouble downloading autocad.  It says it is installed but it isn't.  I need to chat for help and don't know how to get a live person instead of the virtual help.  Can someone please email me at and let me know the process for chatting a live person.  I am very frustrated and need help.  Thanks so much.  Kim

*Expert Elite*
Posts: 21,596
Registered: ‎11-06-2003
Message 2 of 4 (1,538 Views)

Re: How do I chat a live person for autocad?

10-09-2013 02:35 AM in reply to: kwheeler2
You don't.
Share info about your PC, OS, exact version you downloaded, if you've done it before somehow, a screenshot of the actual error etc and someone can start helping you.
Dean Saadallah Blog | Facebook | Google+ | Twitter | PINS
Posts: 74
Registered: ‎10-03-2013
Message 3 of 4 (1,529 Views)

Re: How do I chat a live person for autocad?

10-09-2013 04:20 AM in reply to: kwheeler2

Hi Kim, 


You can submit a request to the students communty under the link below:


Education Community assistance



Franz Gaisbauer

Community Manager
Posts: 2,372
Registered: ‎09-27-2011
Message 4 of 4 (1,499 Views)

Re: How do I chat a live person for autocad?

10-09-2013 03:32 PM in reply to: kwheeler2

Hey Kim,


Not sure if you've already figured this one out or not, but just wanted to add that "the software is already installed" error messages are typically resolved by running Microsoft Fix-it.

Philip Schmelzer

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