I am a student and am having trouble downloading autocad. It says it is installed but it isn't. I need to chat for help and don't know how to get a live person instead of the virtual help. Can someone please email me at firstname.lastname@example.org and let me know the process for chatting a live person. I am very frustrated and need help. Thanks so much. Kim
Not sure if you've already figured this one out or not, but just wanted to add that "the software is already installed" error messages are typically resolved by running Microsoft Fix-it.