Installation & Licensing

Reply
Member
msdinc
Posts: 3
Registered: ‎02-17-2012
Message 1 of 3 (261 Views)

Home Use License

261 Views, 2 Replies
01-13-2013 08:12 AM

I am trying to go the "Request Home Use" option under Contract Administration and keep getting "Error 500-Internal Server Error" and it won't go to the web page. Is this an issue on the Autodesk end or mine? I was using a temp password I got from Autodesk because of some network issues we were having. I don't know why the rep didn't mention the Request Home Use then instead of having me use a temp license? I brought the laptop home this weekend to get some work done for a meeting tomorrow (Monday) morning and now the temp license is expired. I would borrow the license from our server at work but for some reason the laptop won't access the license file from te server, which is the original reason for the temp license. I can access all the files on the server that I usually access but it just won't read the license file for some reason. Not sure if it's related but have problems with Outlook as well.

 

I'm sure I probably won't be getting an answer on a Sunday morning but need to get something done before a 9am meeting tomorrow so I was hoping these things get answered even after business hours. I don't have access to my work email from home so I will just check back here periodically for a response. Thanks in advance for any help.

Product Support
avto
Posts: 265
Registered: ‎10-07-2008
Message 2 of 3 (234 Views)

Re: Home Use License

01-14-2013 10:16 AM in reply to: msdinc

For home use license request, please contact The Autodesk Registration and Authorization office (Mon-Fri) phone: 1-800-551-1490.

 

Regards,

 



Avto Chachava
Autodesk Product Support
Autodesk, Inc.
Community Manager
philip.s
Posts: 2,373
Registered: ‎09-27-2011
Message 3 of 3 (226 Views)

Re: Home Use License

01-14-2013 11:18 AM in reply to: msdinc

Hi Tony,

 

There was an issue with the Subscription Center that has since been resolved. Can you please clear your cache / temporary internet files and try to access the Home Use Request license again?

If you're receiving the same error, please send me a Private Message (click on my philip.s profile name and then "Send this user a private message") with your login credentials so that I can investigate accordingly.



Philip Schmelzer

You are not logged in.

Log into access your profile, ask and answer questions, share ideas and more. Haven't signed up yet? Register

Announcements
Are you familiar with the Autodesk Expert Elites? The Expert Elite program is made up of customers that help other customers by sharing knowledge and exemplifying an engaging style of collaboration. To learn more, please visit our Expert Elite website.

Need installation help?

Start with some of our most frequented solutions to get help installing your software.

Ask the Community


Up & Ready Blog

Boldly Install, Configure and Deploy Autodesk Software.

AutodeskHelp Blog

Your one-stop shop for the latest solutions, breaking news, and behind the scenes access to the world of Autodesk support.

Connect with Us

Twitter

Pinterest

Blog

Youtube