Installation & Licensing

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New Member
tdonovan
Posts: 1
Registered: ‎11-21-2011
Message 11 of 26 (614 Views)

Re: Help Needed At Student Download Centre Please!

11-21-2011 10:25 AM in reply to: philip.s

I just wanted to say thank you for the excellent customer service I got from Autodesk this weekend. I really, really appreciate it. I'm glad that looping error is resolved.  Thanks, guys! 

 

:smileyhappy:

 

Tara Donovan

George Brown College Game Development Department

 

New Member
200960229
Posts: 2
Registered: ‎02-04-2012
Message 12 of 26 (592 Views)

Re: Help Needed At Student Download Centre Please!

02-04-2012 01:10 PM in reply to: tdonovan

Hi,

 

I know this thread is old, but I have the same problem as described in the initial post by Gargettalex :

 

1. I am told "Your account has not yet been activated. If you have not received your activation email, please enter your email address below to resend the email", no matter how many times I have tried to activate this, I do not receive an email.

 

2.When I try to navigate to the support center and attempt to use the forum as suggested, the link does not take me there, but to the "Resend activation" page.

 

Is it possible that the issue has come back?

Customer Service
joane.bonghanoy
Posts: 685
Registered: ‎06-06-2011
Message 13 of 26 (577 Views)

Re: Help Needed At Student Download Centre Please!

02-05-2012 06:07 PM in reply to: 200960229

Hi 200960229,

 

Do Private Message me your email address and complete name as we were not able to pull up any information in our system using 200960229



Joane Bonghanoy
New Member
200960229
Posts: 2
Registered: ‎02-04-2012
Message 14 of 26 (555 Views)

Re: Help Needed At Student Download Centre Please!

02-07-2012 07:23 PM in reply to: joane.bonghanoy

To give everyone an update, the issue is now closed.

 

The account was manually activated by Joane Bonghanoy and everything works just fine now.

 

Thank you for the great support, especially for your efficiency. In a few hours everything was solved!

New Member
jkf2275
Posts: 1
Registered: ‎02-08-2012
Message 15 of 26 (537 Views)

Re: Help Needed At Student Download Centre Please!

02-08-2012 06:01 PM in reply to: Gargettalex

I am having the same issue myself. Everything keeps looping back to the "account not activated, please resend email" screen even though I am clearly logged in. I CAN get past this on my wife's computer but unfortunately don't want to put the software on that computer.

 

My account seems to be activated, I followed the initial email and can log-in but cant get past the "account not activated" loop.

 

Please help

Alumni
arlinpega.bibat
Posts: 429
Registered: ‎06-14-2011
Message 16 of 26 (533 Views)

Re: Help Needed At Student Download Centre Please!

02-08-2012 06:19 PM in reply to: jkf2275

Hi jkf2275:

 

Please send me your email address and user ID through private message (envelope next to your account name at the top of this page).

 

Thanks!



Arlin Bibat
New Member
gold_buddah
Posts: 1
Registered: ‎12-01-2012
Message 17 of 26 (407 Views)

Re: Help Needed At Student Download Centre Please!

12-30-2012 08:50 PM in reply to: Gargettalex

no the  error has NOT  been resolved as i have been experienceing this problem for months !!!! i thought it would be fixed but apparently not ....its the only thing the site is letting me see or do PLEAsE HELP THIS IS RIDICULOUS i just want to start to learn max design and auto cad all that stuff why wont u let me?!

:smileysad:

New Member
liz_tata88
Posts: 1
Registered: ‎03-05-2013
Message 18 of 26 (341 Views)

Re: Help Needed At Student Download Centre Please!

03-05-2013 03:57 PM in reply to: gold_buddah

I am having the same problem. Have been trying to download 3ds max and it keeps on looping me to the same reply. Can someone help?

New Member
anasuina
Posts: 1
Registered: ‎03-15-2013
Message 19 of 26 (255 Views)

Re: Help Needed At Student Download Centre Please!

03-15-2013 03:35 PM in reply to: philip.s

Hi, could you hepl me, I still have the same problem: Your account has not yet been activated.  If you have not received your activation email, please enter your email address below to resend the email... I never get the email..T T

Community Manager
philip.s
Posts: 2,438
Registered: ‎09-27-2011
Message 20 of 26 (224 Views)

Re: Help Needed At Student Download Centre Please!

03-18-2013 02:05 PM in reply to: anasuina

Hello Elizaveta and Yao,

 

Not sure if this is still needed but I made the necessary adjustments to your account which would resolve the activation looping issue.



Philip Schmelzer
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