Installation & Licensing

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Distinguished Contributor
chillme1
Posts: 159
Registered: ‎01-30-2008
Message 1 of 9 (304 Views)

Help! 2011 Installs Only - NOT 2012

304 Views, 8 Replies
10-25-2011 03:24 PM

It appears that I successfully downloaded the 2012 version for 64 bit.

 

However, the previous version of the application (2011) is the only version that will installs.

 

Why?

Thanks for your comments,

Clint Hill
Distinguished Contributor
chillme1
Posts: 159
Registered: ‎01-30-2008
Message 2 of 9 (292 Views)

Install Issues - 64-bit NV Freedom 2012 & NVF 2011 Uninstall

10-26-2011 04:01 AM in reply to: chillme1

Assistance is needed in installing NavisWorks Freedom 2012 on a Win 7 64-bit system.

 

I deleted all support folders for NavisWorks Freedom 2011 but the attached message shows up while attempting to uninstall the Language Pack saying I must first uninstall 2011 N.V. Freedom.

 

Must I resort to modifying the REGISTRY?

Thanks for your comments,

Clint Hill
Mentor
Darin.Green
Posts: 156
Registered: ‎05-18-2008
Message 3 of 9 (291 Views)

Re: Help! 2011 Installs Only - NOT 2012

10-26-2011 04:01 PM in reply to: chillme1
Chill, Can you provide more information about the issue you're having? Are you sure you have a 64bit machine? What happens when you start running the installation? Do you have any error messages? Do you have the log file that you can upload?
Darin Green
Synergis Technologies

If this resolve your issue/question, give Kudos or Accept as Solution...
Mentor
Darin.Green
Posts: 156
Registered: ‎05-18-2008
Message 4 of 9 (273 Views)

Re: Install Issues - 64-bit NV Freedom 2012 & NVF 2011 Uninstall

10-27-2011 07:20 AM in reply to: chillme1

chillme1 wrote:

Assistance is needed in installing NavisWorks Freedom 2012 on a Win 7 64-bit system.

 

I deleted all support folders for NavisWorks Freedom 2011 but the attached message shows up while attempting to uninstall the Language Pack saying I must first uninstall 2011 N.V. Freedom.

 

Must I resort to modifying the REGISTRY?


Install the Windows CleanUp utility to remove NWF 2011 and the language pack.

http://www.softpedia.com/dyn-postdownload.php?p=18442&t=4&i=1

 

Darin Green
Synergis Technologies

If this resolve your issue/question, give Kudos or Accept as Solution...
Product Support
hashim.mundol
Posts: 1,459
Registered: ‎05-21-2010
Message 5 of 9 (258 Views)

Re: Install Issues - 64-bit NV Freedom 2012 & NVF 2011 Uninstall

10-31-2011 04:13 AM in reply to: chillme1

This is the new tool from Microsoft to clean the corrupted installations (replacing the earlier tool)

 

http://support.microsoft.com/mats/Program_Install_and_Uninstall

 

 

Once the old version is cleaned up you can use the same utility to troubleshoot the 2012 installation error.

 

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Hashim Mundol
Autodesk Product Support
Autodesk, Inc.

Distinguished Contributor
chillme1
Posts: 159
Registered: ‎01-30-2008
Message 6 of 9 (254 Views)

Re: Install Issues - 64-bit NV Freedom 2012 & NVF 2011 Uninstall

10-31-2011 06:32 AM in reply to: hashim.mundol

I am currently attempting a reinstallation per your suggestion.

Thanks for your comments,

Clint Hill
Product Support
avto
Posts: 265
Registered: ‎10-07-2008
Message 7 of 9 (219 Views)

Re: Install Issues - 64-bit NV Freedom 2012 & NVF 2011 Uninstall

11-21-2011 09:43 AM in reply to: chillme1

hi Clint,

 

Just wondering if the issue with Navisworks Freedom 2012 install still persits.

 

Regards,

Avto



Avto Chachava
Autodesk Product Support
Autodesk, Inc.
Distinguished Contributor
chillme1
Posts: 159
Registered: ‎01-30-2008
Message 8 of 9 (206 Views)

Re: Install Issues - 64-bit NV Freedom 2012 & NVF 2011 Uninstall

11-22-2011 09:26 AM in reply to: avto

Thanks for your concern. It appears that the computer policies have changed and it appears that the installation issue was due to this policy change; not allowing non-administrators to install software.

Thanks for your comments,

Clint Hill
Product Support
avto
Posts: 265
Registered: ‎10-07-2008
Message 9 of 9 (204 Views)

Re: Install Issues - 64-bit NV Freedom 2012 & NVF 2011 Uninstall

11-22-2011 09:31 AM in reply to: chillme1

Thank you for the update.
I'm glad to hear that the issue is resolved.

 



Avto Chachava
Autodesk Product Support
Autodesk, Inc.

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