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Get it together Autodesk

5 REPLIES 5
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Message 1 of 6
jcarlile
257 Views, 5 Replies

Get it together Autodesk

A customer service joke.  For a company of this size, to all out basically hide their support telephone numbers on their website or redirect to other pages that offer no solutions is ridiculous.

 

I am trying to get ahold of somebody to tell you that your Autodesk store website is screwed up.  All I get is somebody in India who speaks english as a second language and actually has no interest in actually resolving the issue.

 

I am trying to purchase a license for an Autodesk product in the store from within the United States.  When I visit the store, a window pops up informing me that the site is optimized for customers inside the United States, and if I want a European store, select from the list of languages below.  THERE IS NO WAY TO CLOSE THE **** WINDOW and shop in the US store.  

 

Selecting one of the options leads me to a Euro based currency website.

 

There is absolutely no excuse for this kind of non-sense from an organization of your size.  Get it together, or lose another firm.  Oh... and pay somebody to answer the phone that actually gives a ****.

5 REPLIES 5
Message 2 of 6
pendean
in reply to: jcarlile

Seems to be working fine here in Texas this evening: try again?
Or contact a reseller in your region of the US: they don't charge any more, you can pay by credit card, download the software from the free Virtual Agent website, authorize and be done.
Message 3 of 6
jcarlile
in reply to: jcarlile

I don't know whats wrong with my computers but it is still happening at home on a different network and computer.

 

I am using all Mac operating systems, is that the problem?

Message 4 of 6
pendean
in reply to: jcarlile

Ah! I'm on Windows: does MAC have a region setting that needs to change? I see many many topics on how to fix that through a Google search.
Message 5 of 6
jcarlile
in reply to: pendean

Good suggestion. However, I just checked the regional settings in system preferences and it is in fact set to United States
Message 6 of 6
JDMather
in reply to: jcarlile

Can you get access to a Windows machine (maybe local library) and try there?


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