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Message 1 of 2
warrenandy
1459 Views, 1 Reply

Force Install?

I have a users who wanted to "help" so he installed 2013 himself. he installed the wrong version (ACADE vs. PDSP) and the wrong License server. So then he tried to uninstall. But that did not work either. Then he tried to manually remove it. Now it is bad. I have tried to burn it out of the registry and still when I run the installer it thinks ACADE is already installed.

 

HELP please! What can I do to remove it so it will then reinstall????

Andrew Warren
Manager, Engineering Services Support
Bridgestone Americas Tire Operations
warrenandy@bfusa.com
andywarrenbc@outlook.com
1 REPLY 1
Message 2 of 2
TravisNave
in reply to: warrenandy

To Diagnose and Fix installation problems automatically, please see the new Microsoft tool for this here:

http://support.microsoft.com/mats/Program_Install_and_Uninstall

For more information on the Autodesk KB Support article concerning the clean uninstall of Autodesk products, see this link:

http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=2887771&linkID=9240617

For all other installation problems consider using the Microsoft Installer Clean Up Utility. For more information on this program, please my forum post here:

http://forums.autodesk.com/t5/Installation-Licensing/Microsoft-Installer-Clean-Up-Utility-for-Add-Re...



Travis Nave Send TravisNave a Private Message                                             Need help in your post? Mention me with @TravisNave



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