Floating license question: How to install 3ds Max on additional computers?

[RSJ863]

We currently have a single floating network license for 3ds Max 2009. We have the license manager installed and running on our server. I have 3dsMax installed on my computer and 2 others and it works fine. If one machine is using Max the others are unable to get a license until it exits Max, releasing the license.

I have recently installed Max on an additional computer and when I try to run Max I get the following message:

Autodesk 3ds Max 2009 License Alert
A valid license could not be obtained by the network license
manager. Try again. If you are still unable to access a
license, contact your system administrator.
Error [1. 5. -5]

I don't know what I did wrong.

Can someone please explain to me how I can install 3ds Max 2009 on an additional machine and have it utilize the floating network license we already have installed on our server?

TIA,

Ron

[TravisNave]

-5 basically means that it cannot find the license for 3DSMax.  There could be a connectivity problem or perhaps you have more than one NLM running.  Generally, when you do not have enough licenses available you will get a -4 error.  When there is no connection to the NLM, you usually get a -15.  But in your case, it seems to be making a connection but not finding the license for your product.  Are you sure you installed from the correct media? 

[RSJ863]

I installed from the original 3ds Max 2009 software disk.

[RSJ863 · Accepted solution]

I have solved my problem!

I uninstalled and reinstalled again but it still didn't work, so I did a repair on the install.

The repair dialog came up and told me what the current install settings were.  I noticed that it was looking at a license directory for CAiCE on the local machine even though I had specified the network server during the 3ds Max install.

I then renamed the CAiCE directory to XCAiCE so that 3ds Max couldn't find it. When I restarted 3ds Max, instead of the previous error, it said it couldn't find the network license manager and offered me the option of specifying the server name. When I gave it the server name it proceeded to start 3ds Max in network license mode. I then quit 3ds Max and renamed the XCAiCE directory back to CAiCE. I then opened 3ds Max and it did so without any problems.

Thanks for your help.