FlexLM License Manager Service won't start

[Pyronious]

I am attempting to get a Floating License Server running on one of our Windows Server 2003 machines.

I am able to follow the steps of the installation (located at http://www.alias.com/glb/eng/support/knowledgebase/faq_details.jsp?family=Maya&itemId=5990) but I receive an error when clicking the "Perform Status Enquiry" button in the LMTOOLS utility.

The error message is a bit vague:

lmgrd is not running: Cannot connect to license server system.
The license server manager (lmgrd) has not been started yet,
the wrong port@host or license file is being used, or the
port or hostname in the license file has been changed.

So, it could be that:

1. LMGRD is not running
2. My license file is incorrect
3. The portname or hostame in my license file changed

I’m believe I have the right license file at this point. All the info in the “System Settings” tab of LMTOOLS, including the Ethernet Address, is matched perfectly to the license file. The only difference is that the 1st line of the license file I received from Autodesk read:

SERVER server 003048563c65 7111

Which the instructions at http://www.alias.com/glb/eng/support/knowledgebase/faq_details.jsp?family=Maya&itemId=5990 told me to change the 2nd "server" to my server HOSTID, which I did. It now reads:

SERVER luke 003048563c65 7111

I believe that my license file is correct at this point. I'm inclined to rule out #2.

Because this is the first install of this license, there’s no port or hostname to change. This rules out #3.

That leaves #1: LMGRD is not running. When I open the Services panel in the Microsoft Management Console, I can see that the service “FlexLM License Manager” is installed and set to start up in Automatic mode.

When I get properties on the service and press the “Start” button to manually start the service, I get this message:

"The FlexLM License Manager service on Local Computer started and then stopped. Some services stop automatically if they have no work to do, for example, the Performance Logs and Alerts service."

I’m not sure if this is normal or not. I suspect it is not, and that this is the reason that LMTools us unable to serve the license – the LMGRD (FlexLM License Manager Service) is not starting up.

Any help would be appreciated. I have 5 Maya licenses that are in a holding pattern while I get this figured out (and we're in full production: gulp).

Patrick

[Anonymous]

I doubt that you can change the hostname like that. You need to request a
new license file from Autodesk giving them your correct hostname and
portname.

--
Jimmy Bergmark
JTB World - Software development and consulting
Owner/Developer
http://www.jtbworld.com
http://jtbworld.blogspot.com

JTB World offers you software's, custom software development, consulting...
http://www.jtbworld.com/about.htm

JTB FlexReport (FLEXnet / FLEXlm license report tool) -
www.jtbworld.com/jtbflexreport

AutoCAD 2008
http://www.jtbworld.com/autocad2008.htm


"wxp3d" wrote in message news:5568605@discussion.autodesk.com...
I am attempting to get a Floating License Server running on one of our
Windows Server 2003 machines.

I am able to follow the steps of the installation (located at
http://www.alias.com/glb/eng/support/knowledgebase/faq_details.jsp?family=Maya&itemId=5990)
but I receive an error when clicking the "Perform Status Enquiry" button in
the LMTOOLS utility.

The error message is a bit vague:

lmgrd is not running: Cannot connect to license server system.
The license server manager (lmgrd) has not been started yet,
the wrong port@host or license file is being used, or the
port or hostname in the license file has been changed.

So, it could be that:

1. LMGRD is not running
2. My license file is incorrect
3. The portname or hostame in my license file changed

I’m believe I have the right license file at this point. All the info in
the “System Settings” tab of LMTOOLS, including the Ethernet Address, is
matched perfectly to the license file. The only difference is that the 1st
line of the license file I received from Autodesk read:

SERVER server 003048563c65 7111

Which the instructions at
http://www.alias.com/glb/eng/support/knowledgebase/faq_details.jsp?family=Maya&itemId=5990
told me to change the 2nd "server" to my server HOSTID, which I did. It now
reads:

SERVER luke 003048563c65 7111

I believe that my license file is correct at this point. I'm inclined to
rule out #2.

Because this is the first install of this license, there’s no port or
hostname to change. This rules out #3.

That leaves #1: LMGRD is not running. When I open the Services panel in the
Microsoft Management Console, I can see that the service “FlexLM License
Manager” is installed and set to start up in Automatic mode.

When I get properties on the service and press the “Start” button to
manually start the service, I get this message:

"The FlexLM License Manager service on Local Computer started and then
stopped. Some services stop automatically if they have no work to do, for
example, the Performance Logs and Alerts service."

I’m not sure if this is normal or not. I suspect it is not, and that this
is the reason that LMTools us unable to serve the license – the LMGRD
(FlexLM License Manager Service) is not starting up.

Any help would be appreciated. I have 5 Maya licenses that are in a holding
pattern while I get this figured out (and we're in full production: gulp).

Patrick

[Anonymous]

Hello,

> "server" to my server HOSTID, which I did. It now reads:
> SERVER luke 003048563c65 7111

One think you could try it to change luke to the string "this_host". This is
a special notification to specify the particular machine.
Be sure to stop the service and restart it again before trying once more.

Best Regards,

Henrik Goldman
---

Track your flexlm licenses and reduce your costs -
http://www.x-formation.com/license_statistics/index.html

Our licensing and software security blog -
http://www.x-formation.com/security_blog/
Protect your software - http://www.x-formation.com/LM-X

[TravisNave]

You cannot modify the server hostid or any other part of the license file and make it work. If you need to change the hostname or other data, you need a new license file.

Also the NLM uses port 2080 and 27000 by default. I see you are using 7111. Any particular reason?

[Pyronious]

I will call and get them to send me a new license file with our server name already embedded. Did you notice, however, that in the instructions PROVIDED BY ALIAS it actually told me to make that change? Here's the copy and paste from step 5 of the instructions at:

http://www.alias.com/glb/eng/support/knowledgebase/faq_details.jsp?family=Maya&itemId=5990

5. Configuring the License File

Please change the word "server" to the "Computer/Hostname" in the license file. The changes to the file are below:

-----
SERVER pc-uber 00e018f55f83 7111
VENDOR sgiawd

FEATURE MayaUnltdf sgiawd 8.000 31-aug-2006 2 \
D9F2925B6807
FEATURE MayaMRFMUnlimitedf sgiawd 8.000 \
31-aug-2006 2 113C55CEDC32
FEATURE MayaClothSimf sgiawd 8.000 31-aug-2006 2 \
EA7F0F0CB105
FEATURE MayaFluidSimf sgiawd 8.000 31-aug-2006 2 \
E3B37DF59E66
FEATURE MayaCompletef sgiawd 8.000 31-aug-2006 3 \
B6710EE8B8E5
FEATURE MayaMRFMCompletef sgiawd 8.000 31-aug-2006 \
3 772FD4DE740A

Using Notepad, save this file and call it “aw_pc-uber.dat” and save it into the C:\flexlm directory.

Note: You may need to create the C:\flexlm directory.
-----

Strange, no?

[Pyronious]

I never selected 7111. That's just the way the file came from Autodesk.

Looks to me like port 7111 is the default based on these instructions from the Knowledge Base:

http://www.alias.com/glb/eng/support/knowledgebase/faq_details.jsp?family=Maya&itemId=5990

[joed8349]

You can change the host ID name to whatever your computer name is. The previous poster doesn't know what he is talking about.
You can also change the port to your liking.
In the lmtools>Config Services, make sure the "Start Server At Power Up" is checked. When your computer boots, the licensing service should auto start.

[TravisNave]

HostID meaning MAC Address. This cannot be changed to the hostname. If your ethernet MAC changes, you need a new license file. You do not know what you are talking about. Get your terminology straight before coming in here and berating qualified support techs that are here helping people. We don't need people like you confusing troubled users.

Yes, you can change the hostname itself (particularly this_host) and the port numbers. However, the encryption is based on the MAC and will not work unless it matches. Nothing else can be modified in the .LIC file.

Furthermore, to open up a case that is ancient just to badmouth the people in this forum with faulty information just polutes the discussion.

Thank you.