Installation & Licensing

Reply
New Member
bbenben
Posts: 1
Registered: ‎11-21-2013
Message 1 of 2 (180 Views)

Finding product key and serial key to uninstall and reinstall?

180 Views, 1 Replies
11-21-2013 07:28 AM

I want to uninstall, then reinstall AutoCad Electrical 2013. I am using a computer set up by an employee of my company let go years ago. I do not know any of his passwords, where he purchased AutoCad from, if there is a copy of the disk, or ANYTHING. How can I find my product key and serial key so that I can uninstall and reinstall AutoCad, as every help file is deleted from the computer...... almost ALL of the features of the program do not work and simply say there are missing files........ Help Anyone?

Community Manager
jessica.t
Posts: 1,158
Registered: ‎02-28-2012
Message 2 of 2 (172 Views)

Re: Finding product key and serial key to uninstall and reinstall?

11-21-2013 09:00 AM in reply to: bbenben

Welcome to the Autodesk Community, Brandon!

 

If you still have your product installed you can check under Help > About > Licensing Information.

 

Each product is a little different but that should be general path to find your serial number in product. Once you locate your serial number you can then find your product key through our Autodesk website.

 

What you can also do is request a report of your company's licenses if you would like something for your records.

 

If you have any other questions please respond to this post.

 

Thank you!



Jessica Thrasher

You are not logged in.

Log into access your profile, ask and answer questions, share ideas and more. Haven't signed up yet? Register

Announcements
Are you familiar with the Autodesk Expert Elites? The Expert Elite program is made up of customers that help other customers by sharing knowledge and exemplifying an engaging style of collaboration. To learn more, please visit our Expert Elite website.

Need installation help?

Start with some of our most frequented solutions to get help installing your software.

Ask the Community


Up & Ready Blog

Boldly Install, Configure and Deploy Autodesk Software.

AutodeskHelp Blog

Your one-stop shop for the latest solutions, breaking news, and behind the scenes access to the world of Autodesk support.

Connect with Us

Twitter

Pinterest

Blog

Youtube