Export Request Failed LTU

[Gtstro]

I am trying to transfer a license from one computer to another computer and I receive "The maximum number of exports for this serial number has been reached." Is there a way to reset this so I can remove from the old computer and use on the new computer? I have tried to find a phone number or email address to contact someone, but haven't had any luck. I have attempted to call the installation and activation department, but have been on hold for well over 30 minutes. The old computer is not going to last much longer, so I am trying to complete this ASAP. Thank you for your help in advance.

[t_gaisf]

Hi,

Please send me a PM (click on t_gaisf profile name and then Send this User a Private Message) with your Serial Number, the request code of the destination PC and confirm the registered company name or contact our licence assistance team for direct support.