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Member
SI{3TCH1N
Posts: 3
Registered: ‎11-08-2012
Message 1 of 3 (227 Views)

Error1311 is Stopping My Installation

227 Views, 2 Replies
11-08-2012 07:33 PM

I am trying to download the Alias Design 2013 30 day trial.  I was able to install it once and see the desktop icons, but Alias failed to work after I tried to use it.  So, I uninstalled Alias Design 2013 and tried to redownload and install it.  Now, when I try to install it I see an error window pop up saying "Error 1311 Source file not found:C:\Autodesk\AliasDesign2013_64-bit\x64\Alias\Alias19.0cab.  Verify that the file exists and that you can access it."  So, I followed the prompt message to find the icon for 'Alias 19.0 cab'.  But, when that started to install Alias, the exact same Error 1311 popped up and installation failed.  What can I do to fix this?  What can I do to download the 30 day trial?  Thanks.  

Product Support
dembkod
Posts: 503
Registered: ‎05-26-2010
Message 2 of 3 (207 Views)

Re: Error1311 is Stopping My Installation

11-09-2012 11:23 AM in reply to: SI{3TCH1N

SI{3TCH1N,

Hello. Are you running the install from the internet? If you are I would run an actual download of the installer and then run the install from there. The error you are receiving is a Windows message that tells us the data is not there or there is something wrong with it. I would first download the whole installer, then install, instead of running the direct install function.  

Thank you for taking part in our community!

 

David Dembkoski

Product Support Specialist

Autodesk Product Support



David Dembkoski
Member
SI{3TCH1N
Posts: 3
Registered: ‎11-08-2012
Message 3 of 3 (181 Views)

Re: Error1311 is Stopping My Installation

11-11-2012 03:38 PM in reply to: dembkod

Hello David,

 

Thank you for taking the time to respond to my question.  I went to redownload Alias Design 2013 hoping to find a link to the installer download.  I found a link that asked me, "Did you forget to download the installer?"  I was happy to see this in hopes to download the actual installer, but nothing happened after clicking it.  Is there a different direct link to the installer download?  Where could I directly find the installer download?  Thank you so much for your time and help.  

 

I did see a window, after clicking the Alias Design 2013 download link, that said it was installing Alias before I could see the large Autodesk window that gives me the Install Function.  I thought maybe that first window, that said it was installing, might of been the actual installer?  The first window had a skinny box with maroon, blue and green panels.  The window has a blue graphic on the left and a box with text and below that it asks for a destination for the file.  The loading progress bar is below the location option.  Later, I clicked on the 'Install Tools & Utilities', on the other window, which gave me the LMTools Utility icon on my desktop which I'm not sure if that would help me at all.  Thank you so much!  I look forward to using Alias Design!!  

 

Thank you!  I am happy to take part in the Autodesk community.  

 

Best Regards,

 

SI{3TCH1N

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