Installation & Licensing

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*Expert Elite*
scottmoyse
Posts: 1,608
Registered: ‎06-10-2009
Message 31 of 41 (307 Views)

Re: Error when downloading 2013 Suite

04-13-2012 10:25 PM in reply to: philip.s

THe following links aren't working:

 

Autodesk Factory Design Suite Premium 2013 64BIT - LINK 2

Autodesk Factory Design Suite Premium 2013 64BIT - LINK 3

Autodesk Factory Design Suite Premium 2013 64BIT - LINK 4

 

when I click on them I just get a page displaying a whole load of Ascii characters. :-(

Cheers
Scott Moyse

Please use Mark Solutions!.Accept as Solution &Give Kudos!Kudos to further enhance the value of these forums. Cheers!


   

Alumni
arlinpega.bibat
Posts: 429
Registered: ‎06-14-2011
Message 32 of 41 (270 Views)

Re: Error when downloading 2013 Suite

04-15-2012 05:06 PM in reply to: scottmoyse

Hi 

 

Which browser are you using? Please try using Google Chrome or Firefox. Prior to download, please check your system for and disable any of the following:

 

# Firewall - These are designed to stop downloads from non-approved sites.

# Anti-Virus Programs - These will try to stop or scan a download. It may cause the download to be corrupt or damaged.

# Download Monitors - Programs such as GoZilla! and NetZip are not compatible with our server and will sometimes block or stop downloads.

# Screen Savers - In some instances, screen savers can interfere with the download process. If you have a screen saver that is starting while you are downloading, please disable it temporarily until your download is complete.

 

Thanks,

 



Arlin Bibat
*Expert Elite*
scottmoyse
Posts: 1,608
Registered: ‎06-10-2009
Message 33 of 41 (269 Views)

Re: Error when downloading 2013 Suite

04-15-2012 05:17 PM in reply to: arlinpega.bibat

The PrDS links worked fine though... also the FDS links now work in the sub center. I was downloading directly to our server, so unfortunately there is no way I was going to turn all that stuff off. for the record, the browser on the server is IE8. Thanks for you help though.

Cheers
Scott Moyse

Please use Mark Solutions!.Accept as Solution &Give Kudos!Kudos to further enhance the value of these forums. Cheers!


   

New Member
brandong84
Posts: 2
Registered: ‎05-03-2011
Message 34 of 41 (246 Views)

Re: Error when downloading 2013 Suite

04-16-2012 06:38 AM in reply to: mrattray

I'm have trouble downloading the standard version of the product design suit, the premium versions show up in the downloads, I also just tried the direct links posted here and they just take me back to my subscription center home page. I've tried on several differnet computers, and also with different browsers.

 

I get a script error when clicking on the 2013 button of the Standard Product Design Suit:

 

Error.JPG

Community Manager
philip.s
Posts: 2,407
Registered: ‎09-27-2011
Message 35 of 41 (226 Views)

Re: Error when downloading 2013 Suite

04-16-2012 08:54 AM in reply to: brandong84

Hi brandong84,

 

I've notified the relevant parties of the Script Error and updated the Product Design Suite links in the previous page for an additional 72hrs as they had timed out (which is why clicking on them was taking you to the Subscription Center). I apologize for the inconvenience and please let me know if there is anything else that we can do for you.



Philip Schmelzer
Community Manager
philip.s
Posts: 2,407
Registered: ‎09-27-2011
Message 36 of 41 (222 Views)

Re: Error when downloading 2013 Suite

04-16-2012 09:10 AM in reply to: philip.s

brandong84,

 

Confirming that the Script Error associated with downloading the Product Design Suite Standard from the Subscription Center has been resolved.



Philip Schmelzer
New Member
brandong84
Posts: 2
Registered: ‎05-03-2011
Message 37 of 41 (216 Views)

Re: Error when downloading 2013 Suite

04-16-2012 09:33 AM in reply to: philip.s

Its working, Thank you very much.

New Member
kjwemple
Posts: 2
Registered: ‎02-06-2012
Message 38 of 41 (147 Views)

Re: Error when downloading 2013 Suite

04-23-2012 07:11 AM in reply to: brandong84

It is not working.  I am getting the same web page error.   

 

AutoDesk---are you paying attention to this thread.   Why can't I download the software we are paying maintenance for.  This is pathetic.   I have been getting the same error for 10 days.  Nothing is fixed.

Contributor
stancernak
Posts: 15
Registered: ‎01-12-2011
Message 39 of 41 (116 Views)

Re: Error when downloading 2013 Suite

04-24-2012 05:43 AM in reply to: mrattray

Hi,

I still haven't availeble 2013 button for downloading Product Design Suite Premium and Ultimate on our subscription web site. There is no message about any issues with downloading anymore but I still cannot get the new release of PDS. Is it just me, or are there still some issues? I also haven't got any media. When these suites will be available?

 

Thank you.

----------------------
Stan Cernak
Customer Service
celine.manca
Posts: 137
Registered: ‎03-14-2011
Message 40 of 41 (106 Views)

Re: Error when downloading 2013 Suite

04-24-2012 07:19 AM in reply to: stancernak

Hi Stan,

 

Could you please send me your User ID by private message (envelope next to your name) ?

 

I would like to check your account.

 

Thanks!

Céline



Celine Manca

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